Explore CELIA - the online assistant now on HONOR devices.

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As we all are habitual to get things done by sometimes with the help of others, keeping this in mind to ease the FANS concerns,

HUAWEI has lately came up with its first ever assistant - CELIA for all its HONOR and HUAWEI devices.

CELIA is HUAWEI and HONOR ONLINE ASSISTANT, which can provide you the assistance for anything.

Like for buying a new phone, checking the warranty status, locating your device problems, completing all prerequisites before sending your device to repair and much more.

WHERE TO FIND CELIA?

1. Go to HIcare app.

2. Click on QUICK SERVICES.

3. Then tap on - LIVE Chat. & CELIA is here.

HOW TO USE HUAWEI ONLINE chatbot feature?

1. After tapping of LIVE CHAT- the Huawei Support system will asks you to enter your nickname so that CELIA could assist you in a personal way. Also it asks you to read and verify that you have read privacy statement.

2. After completing the above procedure, the chat will look like this :

3.CELIA is now ready to answer all your queries.

FEATURES OF CHATBOT - CELIA.

1. HUAWEI online assistant CELIA is available to resolve your concerns for 24*7, 365 days a year.

2. CELIA keeps you update about the new offers.

3. CELIA has been built with MULTI-FUCNTION interface.

4. Association function makes it easier for you to tap your questions.

5. Due to its mutli function interface, there is an image text menu at the top which gives you the latest information on new products or ongoing service campaigns.

6.Easy to. Operate.

7. CELIA consistently asks for feedback.

8. MULTI ROUND OPERATION -

You don't need to look for desired info among a varieties of scenarios anymore. CELIA will guide you and give you step by step the most efficient solution.

9. To get instant and brief help, just tap on your scenario and then related answers will appear.

10. CELIA answers your questions with direct replies and also provide you with the recommended questions

11.CELIA answers in TEXT, LINKS, COLLECTION, PICTURES as well as GIF AND JPGs.

12. Parameters and Specifications card provides you with simple but precise answers. You can ask CELIA about the detailed parameters of a specific model or compare the specifications between two models as follows:

13. TRANSFER TO HUMAN AGENT - Both CELIA & human agent are ready to answer your questions.

To talk to human agent follow these steps:

i) Type "HUMAN AGENT" directly in the chat box. Click on the Human agent option.

When CELIA asks you for feedback and you're not satisfied with the answer, share the negative feedback and system will automatically provide you the direct link.

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I hope this might help you while using the CELIA on Hicare app.

If you have any queries, drop them in comments, I Would be happy to answer them!

NOTE: The voice module of celia is currently only available on EMUI 10.1 devices. However, the online chatbot feature is available on all HONOR DEVICES.