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What do I do if I lose my Earbuds or the charging case?
| What do I do if I lose my Earbuds or the charging case? |
Losing your Earbuds or the charging case can significantly affect your everyday use, particularly your music listening experience. We recommend you to buy a replacement from nearby authorized HONOR Customer Service Centers. You can call the center ahead to check for inventory availability.
If you get a replacement for the left or right Earbud, its software version may differ from that the other Earbud. In such a scenario, perform a factory reset on your Earbuds to pair them, and upgrade both to the latest version.
- Replacement Parts Price Inquiry:
HONOR Official Website: Support > Spare part price
My HONOR app: My HONOR > Services > Spare part price
Services app: Quick services > Spare part price
HONOR Device WeChat Official Account: Self service > Spare part price
- The wireless version and the wired version of Earbuds, including the charging case, cannot be mixed up.
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