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Frame freezing, response delay, or joystick failure during gameplay
| Frame freezing, response delay, or joystick failure during gameplay |
We recommend that you avoid using your phone/tablet while charging, and continue using it only after it has finished charging. Because system upgrades require performance optimization for applications on your device, we suggest charging it for at least one hour when not in use to ensure the best user experience.
1 Switch to a stabler network
- If you are using a mobile data network (such as a 4G network), the mobile data network may be interrupted when receiving SMS messages, MMS messages, or making phone calls. This may cause lag or disconnections during gameplay. Therefore, it is recommended to use a Wi-Fi network when playing games.
- To view the real-time network speed, perform the following steps: Open Settings, search for Display network speed, and enable its switch. You will then be able to view the network speed changes in real time on the status bar.
2 Clear background apps
If multiple apps are running at the same time when you're using your pone, your phone may lag or freeze due to insufficient memory. It is recommended that you clear apps from the background before playing games.
- Enter the recent tasks screen and perform the following to clear apps from running in the background:
After bringing up the background app screen, touch the lock or swipe down on the apps you wish to keep running, to prevent them from being cleared.
- If you are using virtual navigation keys, touch
on the navigation bar at the bottom, and then touch 
to clear background apps.
- If you are using navigation gestures, swipe up from the bottom of the screen to show all apps running in the background, then touch
to close them all. - If you are using the physical navigation button, swipe left or right on the navigation button to display recently used apps, and touch
to close them all. - If you are using a Navigation dock, touch and hold it, swipe left or right on it to show all apps running in the background, then touch
to close them all.
- If you are using virtual navigation keys, touch
- Go to Phone Manager > Battery > App launch and disable the permission of running in the background for relevant apps.
- Open Phone Manager and touch OPTIMIZE to keep your phone running in an optimal state.
3 Clear cache
- To view the storage details, open Settings and search for Storage. If the remaining space is insufficient, it is recommended that you open Phone Manager and touch Cleanup to delete unnecessary files or apps.
- You can also restart your phone, especially if you have not restarted your phone for a long time, to clear the cache and prevent frame freezing.
- If the remaining storage space is still insufficient after you perform the preceding steps, it is recommended that you save large files and files that are not frequently used onto a laptop or other storage device.
4 Add the game to AppAssistant
Add the game in question to AppAssistant , which is designed to accelerate the network speed and improve the network stability during gameplay.
To do so, perform the following operations:
- Swipe down on the blank area on the home screen, enter AppAssistant in the search box, select Game Space, touch Add to add relevant game apps, then touch Game acceleration.
5 Disable Power saving mode/Ultra power saving mode
It is recommended that you disable Power saving mode by going to /Ultra power saving mode, and ensure that the battery level is higher than 20%.
- If Power saving mode or Ultra power saving mode is enabled or the battery level is low, your phone will restrict some phone features from working in order to extend the battery life.
6 Adjust game settings
Check whether your phone is overheating. If so, the phone's overheating protection function may affect the system performance. You should adjust the game settings to avoid overheating.
This may affect your game experience. Exercise caution when adjusting the settings. If your phone heats up, it is recommended that you do not use it for a while and wait until the temperature goes back to normal.
7 Update the game to the latest version
Go to Google Play Store to update the game to its latest version. The latest version solves some problems that were present in previous versions of the app in order to ensure an optimal user experience.
8 Update your phone system to the latest version
If the games are not compatible with your phone system, the gaming experience may also be affected. It is recommended that you check whether your phone is running the latest system version.Please go to Settings > System & update > Software update to check if your phone/tablet's system version is the latest. Compatibility issues between game apps and your phone/tablet's system may also affect your gaming experience.
9 Check the software and hardware requirements of the game
Check if the game has any particular software and hardware requirements. If your phone does not meet the requirements for running power-intensive games, games may freeze or even fail to launch.
10 Change the memory card to a high-speed one
If you are using a low-speed memory card, the system performance may be affected. Use a high-speed card instead to solve the problem.
11 Is the screen protector too thick?
If the screen protector is too thick, it will affect the touch screen sensitivity. It is recommended to replace it with a screen protector that is no thicker than 0.2 mm or replace it with an official screen protector.
12 Turn off the display touch operation or pointer position switch.
Please check if the "Show Touch Actions" or "Pointer Position" switch is enabled. If so, please disable it. These features are for developer testing and may affect touch functionality and device performance. Path: Settings > System & updates > Developer options (Settings > About phone/tablet > Build number triggered after 7 consecutive taps).
13 Turn off accessibility mode
Please check if your phone has enabled magnification gestures or related functions in accessibility mode. If so, it is recommended to turn them off ( Settings > Accessibility > Accessibility ).
14 Turn off 8T LTPO single scan mode
Search for "8T LTPO single scan mode" in the settings and turn it off (ignore this step if you can't find it). Turning this on will affect power consumption, smoothness, and display quality.
If the above issues cannot be resolved after troubleshooting, please check the device's touch functionality using the following methods:
- Please open the "My Honor" app on your phone/tablet, find Device Detection / Smart Detection , and click to enter.
The user interface may vary slightly between different versions of the app; please refer to the actual interface.
The interface will perform the tests in sequence. You can skip steps that you don't need to test .
When a touchscreen is detected , tap "Start Detection" on the interface , and follow the on-screen prompts to begin drawing lines across the entire screen grid with your finger. The detection ends when the entire screen is filled.
If the screen test shows abnormalities, or if the problem persists, we recommend that you back up your important data in advance and bring your phone/tablet, standard charger, data cable, and relevant purchase receipts to the nearest HONOR authorized service center for professional testing.
