3.2.1.1 Replacement Period

Within seven (7) days from the date of purchase (inclusive), where a performance fault arising from a manufacturing defect (hardware functional fault) occurs, customers may request replacement with a Product of the same model and specifications , subject to product availability, or alternatively request in‑warranty repair services.

3.2.1.2 Replacement Guide

(a) Within the applicable warranty period commencing from the date of purchase, where a performance fault occurs on the host device and such fault is not caused by human factors or misuse, customers shall be entitled to free maintenance services.

(b) For accessories included with a host device, the warranty commencement date shall follow the purchase date of the host device. Where both the invoice and warranty card for the host device are unavailable, the serial number of the host device shall be used to determine whether the device remains within the applicable warranty period.

(c) For accessories sold independently, the warranty commencement date shall be determined based on the purchase receipt or Proof of Purchase (“POP”). Acceptable forms of POP include an invoice, invoice copy, or product warranty card. Where a POP cannot be provided, the warranty commencement date shall be deemed to be ninety (90) days after the manufacturing date of the Product, as indicated by the device serial number. Customers may verify the warranty status through the HONOR warranty query page at https://www.honor.com/my/support/warranty-query/.

(d) In-warranty repair services are available at HONOR Authorized Service Centers (https://www.honor.com/my/support/service-center/) or through the HONOR Postal Repair service (https://www.honor.com/my/support/postal-repair/).

(e) Customers shall follow the packaging and shipping instructions provided by HONOR when returning Products through postal repair services.

(f) Where a Product or component is repaired or replaced under warranty, the repaired or replacement item shall continue to be covered for the remainder of the original warranty period or for the minimum period required by applicable law, whichever is longer.

(g) The time required for inspection, diagnosis, repair, or replacement may vary depending on the Product model, availability of spare parts, and the workload of the service center. HONOR does not guarantee a specific turnaround time for repair or replacement services.

(h) If a Product model or its components are no longer available due to product discontinuation or spare parts unavailability, HONOR reserves the right to provide a replacement product with similar functionality and value as a substitute.

(a) Where the warranty period has expired.

(b) Cosmetic damage that does not affect the functionality of the Product, including but not limited to scratches, dents, discoloration, or other surface imperfections resulting from normal use.

(c) Any damage caused during transportation, loading, or unloading in connection with the return, replacement, or repair of the Product.

(d) Any modification, disassembly, or repair performed without prior authorization from HONOR or its authorized service providers.

(e) Any damage resulting from accidental or human actions, including but not limited to liquid ingress, dropping, incorrect voltage input, excessive pressure, or mainboard deformation. This also includes damage such as cracked, broken, or deformed power adapters and damaged or exposed power cables.

(f) Any faults or damage resulting from improper installation, improper use, misuse, neglect, or improper maintenance of the Product, including failure to use or maintain the Product in accordance with the product instructions or user manual.

(g) Counterfeit or non‑genuine products not manufactured by HONOR. This includes situations where the Product model or number indicated on the warranty certificate does not correspond with the physical Product, where the warranty certificate or proof of purchase has been altered, or where the Product nameplate, serial number barcode, or warranty label has been removed, defaced, damaged, or rendered illegible.

(h) Any faults or damage caused by force majeure events, including but not limited to fire, earthquake, flood, lightning, or other natural disasters beyond the reasonable control of HONOR.

(i) For accessories, where valid maintenance vouchers or valid proof of purchase cannot be provided, unless it can otherwise be demonstrated that the Product remains within the applicable warranty period.

(j) Accessories that are not manufactured or supplied by the original manufacturer.

(k) Accessories such as the eject pins, protective films, protective covers, and protective cases that are specified at the time of purchase as not being covered under warranty.

(l) HONOR products provided as complimentary items or free gifts, which shall not be eligible for warranty coverage unless otherwise expressly stated.

(m) Any other circumstances which HONOR reasonably determines to fall outside the scope of warranty coverage under this Warranty Policy.

Customers are advised to refer to the official HONOR website for the most up‑to‑date version of this Warranty Policy, as the terms may be amended, updated, or revised by HONOR from time to time without prior notice.