Repair regardless distance

How It Works

1. Back Up Your Data

Before sending your device, please back up your personal data and enable Repair Mode from the My HONOR App to protect your privacy during repair.
2. Schedule Pickup

Book a pickup via the My HONOR App or official website. Our courier will collect your device directly from your doorstep.
3. Expert Repair

Your device will be repaired at an HONOR Authorized Service Center using genuine parts. You can track the repair progress in real time via the My HONOR App or website.
4. Return Delivery

Once repaired, your device will be delivered safely back to your doorstep at no additional cost.

Frequently Asked Questions

Q1. What products are eligible for Postal Repair?

Postal Repair is available for HONOR smartphones, tablets, laptops, audio devices, and wearables, excluding HONOR CHOICE products.

Q2. How do I apply for Postal Repair?

You can apply via the My HONOR App, the official HONOR website, or by contacting our customer support hotline at 1800-88-5645. You can also reach us through Live Chat.

Q3. Is there a shipping fee or extra charges?

Postal Repair Service is free for all HONOR Malaysia customers with no shipping fee. For out-of-warranty repairs, a quotation will be provided for parts and labor fee. Estimated* spare part prices are available on the official website—the final cost is confirmed by the service center.
(*Prices are for reference only and subject to change without prior notice.)

Q4. Is there a limit on how many times I can use Postal Repair?

No. There is no limit on the number of times you can use the Postal Repair Service.

Q5. Which areas are covered?

Postal Repair is available nationwide across Malaysia, except for duty-free zones.

Q6. Which service centers handle Postal Repair?

To ensure professional and efficient service, only the following HONOR Authorized Service Centers handle Postal Repair:

· Pavilion Embassy, Kuala Lumpur

· Kuching, Sarawak

· Kota Kinabalu, Sabah

The list of service centers may change without prior notice.

Q7. How long does it take to arrange pickup?

Pickup is usually arranged within 3 working days.

Q8. How long does the repair process take?

Including delivery to and from the service center, repairs typically take around 7 working days, depending on the type of defect and spare parts availability.

Q9. Do I need to visit the service center to collect my device?

No. Once repaired, your device will be delivered back to your doorstep at no additional cost.

Q10. Will my data be safe during repair?

All data on your device may be deleted during the repair process. Please back up your data and restore factory settings. You can also enable Repair Mode via the My HONOR App to help protect your data. Customers are solely responsible for backing up all data before sending the device. HONOR shall not be responsible for any loss of data during the repair process.

Q11. How should I prepare my device for pickup?

Customers must print the airway bill and prepare their own packaging before pickup. Please pack your device securely to prevent damage during transit. Customers are responsible for ensuring their device is properly and safely packed for delivery.

Q12. How can I check the status of my repair?

Track your device in real time via the My HONOR App or the official HONOR website. You can also contact the HONOR Authorized Service Center you submitted your device to.