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Purchasing Process Steps

① Check if device SN eligible,query the retail price and dealer price;

② Sell the service to customer with retail price;

③ Purchase the service from HONOR with dealer price immediately;

④ Fill out the invoice with dealer’s information;

Reminder

Extended Warranty: Only applicable for the device which purchased and activated within 10 months for selected models.

Accidental Damage Protection: Only applicable for the device which purchased and activated within 3 days for selected models.

Frequently Asked Questions

  • How do dealers purchase an Extended Warranty or Accidental Damage Protection for customers?

    Dealers must purchase the service through the official website using their registered HONOR ID. The purchase must be completed within 4 hours of the customer’s device purchase.

  • How do dealers verify if a customer’s device is eligible for these services?

    Eligibility criteria vary for each service:

    • Extended Warranty: The device must be within 10 months of the purchase date.

    • Accidental Damage Protection: The device must be from a selected HONOR model and must not have been activated (connected to the internet or had a SIM card inserted) for more than 3 days.

  • What damages are covered under these services?

    • Extended Warranty: Covers only non-human damage under normal usage. Accidental damage, liquid damage, or intentional damage is not covered.

    • Accidental Damage Protection: Covers one-time repair for accidental damage to the screen (inner & outer) and back cover caused by drops, collision, extrusion, or liquid damage within 1 year.

  • How long are these services valid?

    • Extended Warranty: Activates automatically after the customer’s standard 1-year warranty expires and extends coverage for an additional 1 year.

    • Accidental Damage Protection: 1 year from the purchase date.

  • Can customers repurchase the Extended Warranty after the first one expires?

    No, each eligible device can only have one Extended Warranty purchase. Dealers must ensure customers are aware of this policy before purchasing.

  • Can dealers sell an Extended Warranty for devices that are already out of warranty?

    No, an Extended Warranty cannot be purchased if the standard warranty of the customer’s device has expired.

  • Do customers need to pay any additional fees when claiming Accidental Damage Protection?

    Yes, customers must pay a specific service fee as per the Terms and Conditions when they request a repair. Dealers must inform customers of this before purchasing the service.

  • Are accessories such as chargers and earphones covered under these services?

    No, both services only apply to the main device and do not cover accessories like chargers, batteries, headphones, data cables, or free gifts.

Terms and Conditions>

This document outlines the terms and conditions for dealers regarding the sale and provision of HONOR Care Services, including Accidental Damage Protection and Extended Warranty. Dealers must adhere to these terms when offering the services to end customers. Please read carefully. Use of the services indicates agreement to these terms.

1. General Terms

1.1 HONOR Care Services (Accidental Damage Protection and Extended Warranty) are provided by Honor Technology (Malaysia) Sdn. Bhd. (Registration No.: 202101003804), with a registered office at Level 18 Menara Binjai 2 Jalan Binjai 50450 Kuala Lumpur (“HONOR”).

1.2 Dealers are authorized to sell HONOR Care Services only for eligible HONOR devices listed in the service eligibility criteria.

1.3 Dealers must complete the purchase of HONOR Care Services for customers within 4 hours of the customer’s purchase from the HONOR Website. Failure to do so may result in complaints or refund requests, which the dealer/store is solely responsible for managing.

1.4 HONOR reserves the right to audit dealer compliance with these terms and suspend or terminate dealer authorization in case of violations.

2. Eligibility and Requirements

2.1 Dealers must ensure that customers purchase HONOR Care Services for eligible devices, which include:

(a) Devices launched after 1st August 2022 (e.g., HONOR X8 5G, HONOR 70, HONOR Pad 8, HONOR X9a, etc.).

(b) Devices purchased from HONOR Experience Stores, HONOR Display Zones, HONOR Online Store, Shopee Mall, Lazada Mall, or other authorized platforms.

2.2 Devices must meet the following conditions:

(a) Be within 10 months of the purchase date for Extended Warranty.

(b) Be activated within 3 days of purchase for Accidental Damage Protection.

(c) Have no prior extended warranty or damage protection registered.

2.3 Dealers must verify and retain valid proof of purchase from the customer for each transaction.

3. Dealer Responsibilities

3.1 Customer Sale and Invoice Provision

Dealers must sell HONOR Care Services to customers and provide an invoice detailing the service purchased, including the RRP and service details.

3.2 Service Activation

(a) Dealers must log in to the official website using their registered credentials to complete the purchase of HONOR Care Services on behalf of customers.

(b) Ensure accurate entry of customer details (e.g., name, contact information, and proof of purchase).

3.3 Timely Purchase

Complete the purchase from HONOR within 4 hours of the customer’s transaction. Non-compliance may result in ineligibility for the service or customer complaints, which dealers are responsible for addressing.

3.4 Complaint Handling

Handle customer complaints and refund requests related to delayed or incorrect service activation.

3.5 Training and Updates

Dealers must familiarize themselves with the latest HONOR Warranty Policy and HONOR Care Service updates available on the HONOR Website.

4. Service Limitations and Dealer Accountability

4.1 Dealers must ensure customers understand the following exclusions and limitations of HONOR Care Services:

(a) Damage caused by unauthorized repair or modification is not covered.

(b) Services do not cover accessories, consumables, or intentional damage.

(c) Force majeure events and cosmetic damage (e.g., scratches) are excluded.

4.2 Dealers are prohibited from:

(a) Misrepresenting service coverage or terms to customers.

(b) Selling HONOR Care Services for ineligible devices or outside the specified timeframes.

5. Fraudulent Activities

5.1 Dealers must refrain from fraudulent practices, including but not limited to falsifying customer or transaction details or failing to complete the required purchase through the HONOR platform.

5.2 HONOR reserves the right to impose penalties for fraudulent activities, which may include:

(a) Fines up to five (5) times the transaction amount.

(b) Suspension or termination of dealer authorization.

(c) Termination of access to HONOR services in severe cases.

6. Transfer and Revocation

6.1 HONOR Care Services are non-transferable between customers. However, if a customer’s device is replaced due to a quality failure under HONOR’s warranty policy, the service can be transferred to the new device or mainboard.

6.2 HONOR reserves the right to revoke dealer access to B2B services in cases of non-compliance with these terms.

7. Data Privacy and Use

7.1 Dealers must obtain customer consent for the collection and use of personal data in accordance with HONOR’s Privacy Policy.

7.2 Personal data must only be used for purposes directly related to the activation and management of HONOR Care Services. Dealers are responsible for ensuring compliance with applicable data protection laws.

8. Termination and Disputes

8.1 HONOR reserves the right to terminate a dealer’s authorization for violations of these terms or fraudulent practices.

8.2 Any disputes between HONOR and dealers shall be resolved in accordance with Malaysian law.

By selling or facilitating the purchase of HONOR Care Services, dealers agree to these Terms and Conditions. HONOR reserves the right to update these terms as necessary. Please ensure you are aware of the latest version available on the HONOR official website.

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