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Welcome to Online Shop Support

Welcome to
Online Shop Support

  • Orders and Products
  • HONOR Account
  • Delivery and Shipping
  • Returns and Cancellation
  • Payment&Finance
  • Service and Warranty

Thanks for choosing HONOR. We want you to have the simplest, easiest buying experience possible.
Need help choosing a new device or shipping, checking order status, returns, and more?
Try our online support to resolve the problem.

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FAQ Categories

  • Orders and Products

    Can I get an extra discount to purchase a device from the official website?

    What offers and promotions are currently running?

    Learn More
  • Delivery and Shipping

    What is the status of my order?

    Can I track my order using an order number?

    Learn More
  • Returns and Cancellation

    I have returned my ordered devices. When will I be refunded?

    How long does it take to process my refund?

    Learn More
  • Payment&Finance

    Do you accept payment in installments?

    What are the different types of payment types?

    Learn More
  • Service and Warranty

    What is the warranty on a product I have purchased from HiHONOR.com?

    What should I do if I have lost the warranty certificate?

    Learn More

Discover Our Hotest Model

Guinness Cooperation _ Congrats to the #HONORMagic5 Pro for capturing a new World Record!

HONOR 70 5G _ Coming Soon _ The Best Vlog Phone

HONOR Magic4 Pro _ Your Travel Companion ft. Ihab MrTech & Omardizer

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