Delivery and Shipping

• What is the status of my order?

  When using your HONOR ID or third-party account:
  Log in to your account and go to My Account. Click on Orders and select the order you want to track. You will then be able to see the status of your order.
  When using Guest Checkout:
  Click on TRACK ORDER on the HONOR website and enter the details of your order. You can then view the status of your order by clicking on VIEW ORDER STATUS.
  Or please contact the HONOR support team for assistance.

• Can I track my order using an order number?

  Yes, you can track your order status using your HONOR ID or order number. Please click on TRACK ORDER on the HONOR website.

• How do I track a package I ordered?

  When using your HONOR ID or third-party account:
  Log in to your account and go to My Account.
  Click Orders and select the order you want to track.
  You will then be able to see the status of the order.
  When using Guest Checkout:
  Click TRACK ORDER on the HONOR website and enter the details of your order.
  You can then view the status of your order by clicking VIEW ORDER STATUS.
  Or please contact the HONOR support team for assistance."

• When will I receive my order?

  Under normal conditions, the products will arrive within 4-6 days after shipping. For more details, you can check the Delivery Policy.

• When will my order be shipped out?

  If the items are in stock, generally within 72 hours after the order has been paid successfully. We will inform you if any items are temporarily out of stock or require more time to be delivered.

• Can I refuse acceptance?

  Yes, you can refuse to accept the package if you don't want it.

• How do I cancel a purchase on HONOR?

  You can cancel a purchased product before it is packaged in the HONOR warehouse. You can apply for cancellation by going to My Account after logging in. For guest orders, please contact the HONOR support team for assistance.

• How do I know if my order has been shipped out?

  HONOR will send you notification emails to inform you if the order has been shipped out. Or, you can click on TRACK ORDER on the HONOR website to check your order status.

• What is the returns period?

  Once your products purchased through this website are delivered, you have a period of 7 days to decide whether to keep them, provided that the products have not been opened and the packaging is in its original condition. See more in the Return Policy.

• Why is the status on iMile 'package delivered' when in reality I did not receive it?

  If the address you provide is an office or hotel room, the courier will leave the package at the reception desk or a safe place after contacting you. If you can't find your package, please contact the courier to confirm the location of the package. You can also contact the HONOR support team for help.

• How do I know if HONOR will keep me informed of the progress of my order?

  HONOR will send you notification emails to inform you of the status of your order.

• Do I have to pay shipping costs when returning or replacing a product?

  Once your products purchased on this platform are delivered, you have seven (7) days to decide whether or not to keep them, provided that the products have not been opened and the packaging is in its original condition. You have a further seven (7) days to send the products back. The former period starts after the day you receive your products, and the latter period starts after your return request is approved by HONOR. You will receive a return label with “pick up” service which you can use to ship your products back to HONOR without any personal cost. If you don’t use the return label offered by HONOR, you might need to cover the shipping cost yourself. Please note that we only provide one return label for each order. Therefore, if you need to return product accessories to us, you will need to cover the shipping cost yourself. When you send back your product(s) because it is defective and you have a valid claim under the relevant consumer protection laws, you will not be charged for the return.

• How long does HONOR take to process an order?

  Usually, we will process your order within 1-2 working days, and this process may be affected during sales season or force majeure.

• I have been double-charged for an order. How do I get my money back?

  Please contact the HONOR service support if you encounter any payment issues.

• Which app tracks your order?

  You can track your order on the HONOR website or download the My HONOR App.

• Can the invoice information be changed for business use or other reasons?

  We may change the information on an existing invoice for you. It is also possible to change personal invoices to business invoices and vice versa. Please contact HONOR support Team first for modification of information.

• What should I do if my goods are damaged during shipment?

  If your goods show signs of damage when they are delivered to you, we suggest that you should not sign or accept the package.
  If you discover the damage after receipt, please contact the HONOR support team as soon as possible. We also recommend that you take photos of the damage as evidence.

• Why my package going back to the warehouse?

  It may be related to the following reasons: Wrong mobile No., incomplete or wrong address, wrong delivery postal code, multiple delivery failures.

• What is the shipping fee?

  Free delivery is available for all orders over AED 200 (include), otherwise iMlie delivery is not free. The maximum shipping fee for orders is limited to AED 10. The shipping fee amount is displayed on the payment page and in the order confirmation email.

• I have not received my order acknowledgement or dispatch notification email.

  Please re-confirm that the email or phone number are correct and check your junk mailbox. Or, you can contact the HONOR support team for assistance.

• I think my order has been lost in the post - who do I contact?

  Please contact iMile to confirm the status of the package. Or, please contact the HONOR support team for help.

• What should I do if I was charged the wrong amount?

  If you believe that you have been charged an incorrect amount for your order, please contact our HONOR service support and provide the order number and proof of payment.

• Can an invoice be created separately for each item in an order with multiple products?

  By default, there is only one invoice created for the entire order. The system does not allow creating separate invoices for each item. If you need an individual invoice for each item, you will need to order each item separately.