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Online Shop Support

Orders and Products
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Delivery and Shipping
Returns and Cancellation
Payment&Finance
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Thanks for choosing HONOR. We want you to have the simplest, easiest buying experience possible.
Need help choosing a new device or shipping, checking order status, returns, and more?
Try our online support to resolve the problem.

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FAQ Categories

Orders and Products

Can I get an extra discount to purchase a device from the official website?

What offers and promotions are currently running?

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HONOR Account

Can I buy online without an account?

Why the details from my HONOR account regarding the tracking of my package is not synced with the same details from iMile official website?

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Delivery and Shipping

What is the status of my order?

Can I track my order using an order number?

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Returns and Cancellation

I have returned my ordered devices. When will I be refunded?

How long does it take to process my refund?

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Payment&Finance

Do you accept payment in installments?

What are the different types of payment types?

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Service and Warranty

What is the warranty on a product I have purchased from HiHONOR.com?

What should I do if I have lost the warranty certificate?

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