App 内打开

HONOR Platform Notice

Welcome to Honor Platform, an E-commerce platform that includes our corporate website, HONOR Store, and HONOR CLUB. HONOR commits to protecting the privacy of our users and has implemented appropriate security measures. If you would like to learn more about how HONOR processes your personal data, please read the HONOR Platform Privacy Statement .

To log in to your account, you must first agree to the HONOR PLATFORM TERMS OF USE. If you do not agree, you may only browse the site as a guest.

By checking the applicable boxes below, I agree that HONOR Technologies France S.A.S.U may store and use my email address and phone number to keep me updated on its products, services, and offers:

All

Email

SMS

I agree to receive advertisement on third-party platforms (Facebook and Google). I may withdraw my consent at any time as mentioned in HONOR Platform Privacy Statement.

My data will not be disclosed to third parties unless I give my consent or there is a legal basis for such a disclosure. I may withdraw my consent to the use of my data at any time without stating reasons, either wholly or limited to certain data, uses, and/or means of communication. I can do this by clicking the unsubscribe link in SMS or email messages.

Cancel Accept

A message appears on the laptop, indicating that the disk is locked and a key is required to unlock it

SHARE

A message appears on the laptop, indicating that the disk is locked and a key is required to unlock it

Problem

After the laptop starts or enters the Smart Reset interface, a message appears, indicating that the disk is locked and a key is required to unlock it.

Cause

Device encryption is enabled.

Solution

Solution I: Disable the encryption on the settings interface. After the progress reaches 100%, ensure the encryption is disabled.

Windows 11: Settings > Privacy & Security > Device Encryption > Disable.

Windows 10: Settings > Update & Security > Device Encryption > Disable.

Solution II: If the encryption cannot be disabled, you can find the key on Microsoft's official website.

Go to http://windows.microsoft.com/recoverykeyfaq and click "Sign in to your Microsoft account".

Find the key based on the key ID (as instructed on the locking interface) and unlock the disk.

For details, see Finding your BitLocker recovery key in Windows - Microsoft Support.

SHARE

微信扫描二维码分享文章

分享给朋友分享到朋友圈

Thank you for helping us grow better!

Your response has been submitted successfully!

Hotline
uk.support@hihonor.com
Live Chat
Mon-Sat: 09:00 – 18:00

More Support

Hotline Support

Hotline: 08000113152

Email Support

uk.support@honor.com