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HONOR Platform Notice

Welcome to Honor Platform, an E-commerce platform that includes our corporate website, HONOR Store, and HONOR CLUB. HONOR commits to protecting the privacy of our users and has implemented appropriate security measures. If you would like to learn more about how HONOR processes your personal data, please read the HONOR Platform Privacy Statement .

To log in to your account, you must first agree to the HONOR PLATFORM TERMS OF USE. If you do not agree, you may only browse the site as a guest.

By checking the applicable boxes below, I agree that HONOR Technologies France S.A.S.U may store and use my email address and phone number to keep me updated on its products, services, and offers:

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I agree to receive advertisement on third-party platforms (Facebook and Google). I may withdraw my consent at any time as mentioned in HONOR Platform Privacy Statement.

My data will not be disclosed to third parties unless I give my consent or there is a legal basis for such a disclosure. I may withdraw my consent to the use of my data at any time without stating reasons, either wholly or limited to certain data, uses, and/or means of communication. I can do this by clicking the unsubscribe link in SMS or email messages.

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Windows Hello is unavailable on the Sign-in options screen

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Windows Hello is unavailable on the Sign-in options screen

Problem

The user clicks the Settings icon, goes toAccounts > Sign-in options, and the message Windows Hello isn't available on this device is then displayed. This message disappears several seconds later.

Cause

This is an issue with the loading time of the Windows Biometric Service. By default, the service is automatically disabled after 3 minutes of inactivity.

In this case, the system will automatically enable this service and refresh the screen once you clicked Sign-in options. This is normal and does not indicate that your computer has any issues. There is no need to be concerned.

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