Store
logo

我的荣耀 开启荣耀之旅

打开
App 内打开

It takes a long time for the dialog box to be displayed or there is no dialog box displayed on the computer asking me to connect my phone and the computer

It takes a long time for the dialog box to be displayed or there is no dialog box displayed on the computer asking me to connect my phone and the computer

Problem

After the user enables Wi-Fi on the computer, uses Bluetooth earphones to play music, then taps the phone against the computer to connect both devices, they find that it takes a long time for the computer to display the dialog box asking for a connection or no dialog box is displayed.

Cause

This may happen when the computer is using Wi-Fi to download files. Using Bluetooth earphones to listen to music results in a lot of resources being occupied, so there is a possibility that it takes a long time for the computer to display the dialog box to confirm the connection.

Solution

  1. If you cannot connect your phone and the computer using Honor Share OneHop, tap your phone against the computer to try again.

  2. If you have a 5G Wi-Fi hotspot, connect your computer to this hotspot.

微信扫描二维码分享文章

Thank you for helping us grow better!
Your response has been submitted successfully!
  • Hotline
  • uk.support@hihonor.com
  • Live Chat
    Mon-Sat: 09:00 – 18:00

More Support

Hotline Support
Hotline: 08000113152
More Support More Support
Share
Copied successfully
WhatsApp
Telegram
My HONOR
Get special discounts
Open