• Store
    logo

    我的荣耀 开启荣耀之旅

    打开
    App 内打开

    0% battery level is displayed on the screen when a phone is charged in power-off state

    0% battery level is displayed on the screen when a phone is charged in power-off state

    Symptom:

    When the battery runs out and the phone is powered off, 0% battery is displayed on the screen upon power-on after being charged

    Cause:

    While the phone was in the state of high current discharging before last shutdown, the battery was still discharging rapidly when the phone prompts that only 2% battery is left and the phone is about to be shut down, causing the battery level to continue to decline. This is not a product fault. Please use the phone as usual.

    微信扫描二维码分享文章

    Thank you for helping us grow better!
    Your response has been submitted successfully!
    • Hotline
    • uk.support@hihonor.com
    • Live Chat
      Mon-Sat: 09:00 – 18:00

    More Support

    AI Chat Recommend
    AI Chat Recommend
    Available 24/7
    Hotline Support
    Hotline: 08000113152
    More Support More Support
    Share
    Copied successfully
    My HONOR
    Get special discounts
    Open