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If your device experiences a hardware failure - not caused by human factors - within 180 days from the date of purchase, you are entitled to a free replacement device.
*This service ensures that if your device experiences a hardware failure that is not caused by external factors (such as accidental drop, water damage or unauthorized disassembly), a new device will be provided as a replacement rather than a repair.
During the event period, users who purchase the corresponding event device on https://www.honor.com/uk/shop/ can activate the 180 days replacement service benefit for the device for free after completing the purchase.
During the event period, users who purchase the corresponding event device on https://www.honor.com/uk/shop/ can activate the 180 days replacement service benefit for the device for free after completing the purchase.
Cell Phones
| HONOR Products | Specification | Channel | Event Period |
|---|---|---|---|
| HONOR Magic7 Lite | 180 days/ 1 time | UK HONOR Shop | 15.01.2025-15.02.2025 |
| HONOR Magic7 Pro | |||
| HONOR 400 | 180 days/ 1 time | UK HONOR Shop | 22.05.2025-30.06.2025 |
| HONOR 400 Pro |
You find any non-human hardware failure on your device
Submit a repair request on the official website
https://www.honor.com/uk/support/express-repair/
HONOR authorized service centers will check your device to confirm whether it can be replaced directly for free
Complete the replacement and send the device back
You can check the status of your device 180 days replacement service through "My HONOR App"-Service module, device information, or through the service official website-warranty inquiry, enter the device SN/IMEI number to check the device right.
1. What is Complimentary 180 days replacement service?
Complimentary 180 days replacement service is a service provided to devices purchased in
https://www.honor.com/uk/shop/,
with the 180-day period starting from the date of purchase. If your device experiences a hardware failure
- not caused by human factors - within 180 days from the date of purchase, you are entitled to a free
replacement device.
This service ensures that if your device experiences a hardware failure that is not caused by external
factors
(such as accidental drop, water damage or unauthorized disassembly), a new device will be provided as a
replacement rather than a repair.
*Important: This service benefit is linked to the original unit and does not apply to replacement units.
If the device is sold or transferred to another person, the new owner may also benefit,
but the validity period will remain the same as the original purchase or activation date.
2. How much Complimentary Replacement do I get?
This service provides one free replacement without repair for each device for 180 days from the date of purchase. Replacement is only available for hardware failures not caused by human factors.
3. What is a “hardware failure not caused by human factors”?
A hardware failure is not considered to be caused by human factors if it results from the failure of
internal device components under normal conditions of use and outside the certification class of the device
(i.e. failures not related to standard performance specifications and durability limits set by certification
bodies). The following issues are excluded from the service:
1) Accidental drop or physical damage to the unit.
2) Unauthorised disassembly of the unit, including tampering with internal components.
3) Water ingress if the waterproof mark inside the unit turns red or if the unit does not meet the
manufacturer's water resistance standards.
4) Any other damage caused by misuse or external factors.
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