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FAQ Categories
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Orders and Products
Learn MoreWhat is the discount if I trade in my old smartphone?
Can I get an extra discount to purchase a device from the official website?
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HONOR Account
Learn MoreHow can I change my account details?
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Delivery and Shipping
Learn MoreWhere is the return warehouse located?
Why does the status on the DHL website show as package delivered, but I haven't received the my items?
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Returns and Cancellation
Learn MoreCan I only return one item from the bundle?
I have placed an order but also an email saying that my order is cancelled.
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Payment&Finance
Learn MoreWhy am I unable to pay using a PayPal account?
Why I was charged twice for the same order?
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Service and Warranty
Learn MoreI’ve seen a product in another country that isn’t available in the UK, why is that?
What is the warranty on a product I have purchased from HONOR.com?
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