Orders and Products

• What is the discount if I trade in my old smartphone?

  During the event period, some mobile phones will have a large discount, please pay more attention to Shop page. For more details, please check the HONOR Trade-in.

• Can I get an extra discount to purchase a device from the official website?

  Please refer to the Shop page.

• How can I be notified when a device is back in stock?

  When an item is in stock, the BUY NOW or ADD TO CART buttons will be available. If an item is out of stock, you will see the "THIS PRODUCT IS CURRENTLY OUT OF STOCK" message instead. In this case, you can click Notify me to let you know when the item is available.

• When the device will be back in stock?

  You can click Notify me to let you know when the item is available.

• When will your latest devices (e.g. HONOR Magic VS, HONOR 90), be available in the UK?

  We suggest you can subscribe to our Newsletter so that you can receive information in time if the new products available.

• What is your delivery policy?

  HONOR provides the delivery policy.
  Standard Delivery: The delivery will be fulfilled on working days (from Monday to Friday). Orders usually ship within 1-2 working days depending on payment confirmation and your selected delivery address and availability of your items in the warehouse. Standard shipment is free of charge for orders over £69.99 GBP. For orders lower than £69.99 GBP, the shipping cost is £3.99 GBP (VAT incl.). See more.

• Can I schedule the delivery times for my order?

  We suggest you can try to contact delivery company if you want to change the delivery time.

• I made an order as a guest, can I add this order to my account?

  Sorry, we currently do not support this.

• How can I confirm that my order has been successfully placed?

  You will receive a payment comfirmation email when you place an order successfully.

• Do you have a physical store where I can go and test your devices?

  Yes, we have agents selling HONOR devices in offline stores, if you want to know the exact address, please contact HONOR customer service.

• Where can I find my discount codes?

  Go to My Account and click Coupons to view your discount codes.

• I entered the wrong address when ordering. Can I change the address for my order?

  Once your order has been made ready to ship or shipped, we may not be able to change the delivery address. If the order has already been accepted by the carrier, you can contact them directly and change your delivery address if possible. Click DHL to seek more details.
  If you haven't received the shipping notification email, please contact HONOR support team.

• What should I do if I entered the wrong phone number and cannot receive my package?

  If the package hasn't been shipped out: Please cancel the order and replace a new one.
  If the package has been shipped out: The wrong phone number does not affect the delivery. You can try to contact with DHL for changing the correct phone number.

• I received additional products / fewer products / wrong deliveries, what should I do?

  Please provide the related proofs and contact HONOR support team for assistance as soon as possible.

• Can I use multiple vouchers in one order?

  No, only one coupon can be redeemed per order.

• How do I make payment if I see an inventory shortage on the shopping cart page?

  You are unable to complete the payment because the product is out of stock, you can click Notify me so that you can receive the information when the products available.

• What kind of personal information do I need to provide when placing an order?

  When placing an order, you are required to enter the full name, valid address, and contact details of the recipient.

• Can I add an item to an already placed order?

  No. You cannot add extra items to an already placed order. You would have to place a new order.

• What offers and promotions are currently running?

  Please refer to the shop page.