Select your country or region: Stay on current site Select another site

  • Store
    EN AR
    logo

    我的荣耀 开启荣耀之旅

    打开
    App 内打开

    HONOR X9d

    HONOR X9d Exclusive Offer

    180 Days Replacement Service

    Only for Existing HONOR Users

    Applicable Conditions

    To express our sincere appreciation to HONOR's loyal customers, those who previously purchased the HONOR device can receive a 180 Days Replacement Service as a gift for your newly purchased HONOR X9d.

    Please fill in the information below, so we can allocate 180 Days Replacement Service to your device successfully.

    The device model, SN, contact number and mail address what we collected from you will be stored in Singapore for 2 years, and will be deleted automatically once the retention periods expire.

    Please select the product model
    Your old device model SN:
    Please enter a valid 16-digit SN
    Your newly purchased HONOR X9d SN:
    Please enter a valid 16-digit SN
    Your contact number:
    Please enter your phone number
    Your mail address:
    Please enter your email address

    Activity Period

    From Oct 24, 2025 to Dec 31, 2025

    180 Days Replacement Service

    Enjoy a new HONOR X9d device replacement if manufacturing issues occur within 180 days of purchase.

    Save Your Time

    Get a replacement directly instead of waiting for repair.

    Quality Guaranteed

    The replaced new device will inherit the remaining duration of your original warranty.

    Replace at your home

    Apply postal service, and we will send the new device to your door.

    Frequently Asked Questions

    1. Is the above-mentioned 180 Days Replacement Service gift available in all countries?

    Sorry, it is only available when you purchase the HONOR X9d in KSA.

    2. How many times can I apply for this 180 Days Replacement Service gift?

    Each HONOR X9d device is eligible for a one-time application only for our 180 Days Replacement Service gift.

    3. How to activate my HONOR X9d 180 Days Replacement Service benefits?

    This benefit will be available around 30 business days after we received the SN you submitted.

    4. How can I confirm that 180 Days Replacement Service has been added to my HONOR X9d?

    You can open the "My HONOR App", select the "Service", and click "Warranty Query" to view.

    Terms & Conditions

    1. Service Does Not Cover
    ① Any modification, disassembly, repair without the authorization of HONOR;
    ② The nameplate and serial number of the device are missing, damaged or altered, and it is impossible to judge whether it belongs to the guaranteed product;
    ③ Loss of digital accessories and consumables;
    ④ Losses caused by deliberate actions;
    ⑤ Appearance wear, scratches and other losses that do not affect normal use;
    ⑥ Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive pollution, lightning strikes, etc.) or war, hostilities, military actions, armed conflicts, strikes, riots, terrorist activities, and natural disasters;
    ⑦ Non-hardware loss such as data loss;
    ⑧ Exceeding the guaranteed service period time limit;
    ⑨ The damaged product is regarded as lost or stolen;
    ⑩ Loss caused by falling from a height of more than 20 meters and car crushing;
    ⑪ Missing parts of the product host;
    ⑫ System and software problems such as self-flashing, upgrades, and software poisoning cause functional failure of the device;

    2. Liability Exemption
    HONOR is not responsible for any of the following situations:
    ① Losses of your records or data;
    ② All the indirect losses caused by product damage (including but not limited to personal injury, loss of income or profit, loss of reputation, loss of spirit, loss of failure time, and any other indirect or incidental losses such as loss of work time) shall not be liable for any other indirect or incidental losses.

    3. Service Termination
    In one of the following situations, the gifted service will naturally terminate:
    ① Service expired;
    ② If we find that you have deliberately damaged the product to achieve fraudulent purposes, we have the right to terminate the service and refuse to provide service without any responsibility. At the same time, we reserve the right to pursue legal liabilities.

    4. Recycling
    The recycled device is owned by HONOR.

    5. Dispute Resolution
    If there is a dispute during the implementation of the terms of this agreement, the parties to the dispute can resolve it through negotiation. If an agreement cannot be reached after negotiation, all parties to the dispute shall apply to the local court to resolve it through litigation according to KSA local law.

    More Support

    Hotline Support
    Hotline: 8008440443
    More Support More Support