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Welcome to HONOR Support
  • Step 1
    Backup data

    Device information will be cleaned up during repair, it is suggesed to backup your personal data before sending it for repair.

  • Step 2
    Registration of the application

    Submit your application and wait for Email confirmation.

  • Step 3
    ASC trouble shooting

    The authorized service center will receive the device and repair it.

  • Step 4
    Device delivery

    The courier will offer a convenient time and deliver.

Postal Repair FAQ:

1. Will my data be safe?

All data may be deleted from the device during the repair process, so please back up your data and restore the factory settings. Or you could switch on "Repair Mode" to protect your data to some extent.

2. How is the cost for delivery of repair?

Shipping for repair is free, and it applies to HONOR smartphones, laptops, wearables and accessories.

3. How to make an application for the "Postal Repair service"?

You can request the service via hotline at our Honor customer support number 8008440443 or offical website .

4. How long will the repair take?

It will take approximately 7 working days, depending on the types of defect and the availability of spare parts.

5. How can I find out the status of the repair?

If you want to find out the status of the repair, please contact the HONOR Authorized Service Center you approched. .

6. How to pack equipment safely for transport?

We recommend that you pack the device properly to prevent mechanical damage during transport. For example, the original box in which you purchased the device is suitable. If the original box is lost, use another suitable box and filler (bubble wrap, newspaper, etc.).

7. Not applicable for the postal-repair

1)Non-HONOR Products
2)Products that are not purchased through HONOR official channels
3)Non-HONOR Authorized Service Centers

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