We sincerely hope that you would be satisfied with the new product. Based on laws and regulations related to the protection of consumer rights and interests in Kingdom of Saudi Arabia and HONOR’s policies, HONOR Saudi Trade Co. formulates HONOR’s product warranty policy, according to which you could return, replace, or repair the products purchased in Saudi Arabia.

This warranty policy only applies to HONOR smartphones, Tablet, PC, Bands, Smart watches, Home devices, TWS, Wireless Headset. For HONOR Choice, please contact the seller for after-sales warranty services.

For return policies, it is totally depending on the store which you bought your device from. when you buy your device, please refer to the return policy of the store, whether online or offline store.

If the store which you bought the device from support the return policy, then kindly refer to the return guide directly with that store.

Within 14 days from the date of purchase (including 14 days), if a performance fault relates to a manufacturing defect in the product (Hardware functional fault), you can choose to replace it with the same model and specification or in-warranty repair services.

1) If you purchased the product in retail store, please go to the HONOR authorized service center to apply for replacement.
2) If you purchased the product on the online store, please apply for replacement according to the guide on website.
3) Please back up and delete your personal data before returning the device.
4) It is recommended that you check the following list before applying for a replacement:

1) Within warranty period from the date of purchase，if a performance fault that is not caused by human damage occurs on the host of the product, you could enjoy the free maintenance services.
2) For accessories independent sale, the product warranty starting date is subject to the day when the purchase receipt or Proof of Purchase (hereinafter referred to as POP) is issued. Invoice, invoice copy, product warranty card can be used as POP. If you are unable to provide the receipt (POP), the warranty start date will be 90 days after the manufactured date (indicated by device’s serial number). For details, you could click Warranty Query (honor.com) to check whether the device is within the warranty period.
3) For accessories with device, the after-sales service shall be provided according to the valid warranty certificate of the host machine. If both the invoice and warranty card of the host machine are lost, SN of the host machine shall be used as the accessory to calculate whether the host machine is within the warranty period. Click here to find the SN of your product.
4) The product warranty starting date is subject to the day when the purchase receipt or Proof of Purchase (hereinafter referred to as POP) is issued.

1) For repair service, you can visit the nearest Honor Authorized Service Center, kindly check here find out the location for Honor authorized service center nearest to you.
2) Alternatively, you can choose to return your device for repair by postal repair service, please click here to find out more on postal repair service:
3) Please backup your data before sending your device for maintenance.
4) It is recommended that you bring along the POP when you are sending your device for repair or maintenance service..

Accessories and/or spare parts of the device that are replaced in non-warranty repair will get a limited warranty period of 90 days from (a) the collection date of the device (in the case of collection from Honor Authorized Service Center by the customer) or (b) the date of the device is returned to the customer via post (in the case of postal repair service), as the case may be.

1) The production date of your device has exceeded 5 years，as HONOR has discontinued the supply for spare parts. To know whether your device is within the support period or it exceeded the lifespan, please contact us on 8008440443 or via livechat through My HONOR App.
2) Damage caused by transportation or loading and uploading during return replacement or repair. Any modification, disassembly, or repair without HONOR’s authorization.
3) Product damage caused by accidental or man-made behavior “damage caused by the bad usage”, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken, or deformed, and the power cable is damaged, broken or bare.
4) Product faults or damage due to improper installation, use, or maintenance, is excluded from warranty coverage.
5) The product model or number on the warranty certificate is inconsistent with the physical product, or the warranty certificate was altered.
6) The product nameplate, Serial Number “SN”, and warranty label are removed or damaged, and cannot be identified.
7) There is no valid maintenance vouchers and valid invoices (excluding those that can prove that the products are within the warranty period), or the warranty period has expired.
8) Faults or damage caused by factors of Force Majeure such as fire, earthquake, and flood, or similar events beyond the control of Honor are excluded from warranty cover.
9) For those free gift HONOR Product  will not entitle for warranty
10) The accessories, such as the protective film, protective cover, and protective case that are not covered by warranty are specified during the purchase.
11) The accessories which are not belong to the original manufacturer.
Other situation of non-warranty determined by Honor.

1) The preceding clauses are for HONOR products sold in Saudi Arabia.
2) HONOR is not responsible for any other commitments that are not guaranteed by HONOR, like other commitments which are made by seller to customer.
3) Customers agree and provide consent to HONOR to the use of any personal data as provided by the Customers for the purposes of the provision of the services by HONOR in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HONOR for lawful purpose directly related to the provision of services by HONOR, including but not limited to the purposes of promotional events, advertising, marketing and any administrative matters to facilitate the management and provision of the services by HONOR.
4) By providing the personal data, Customers confirm that they had read, understood, and agreed to be bound by HONOR’s Privacy Policy. Customers further agree that HONOR and/or its agent and/or its third-party service providers may contact them by telephone, email, or such other method in connection with the provision of the services by HONOR.
5) By using the services provided by HONOR, Customers agree to be bound by the Terms and Conditions hereinafter provided and HONOR’s decisions shall be final, and binding and no correspondence or appeals will be entertained. HONOR reserves the rights to add, amend or vary these Terms and Conditions without any prior notice to the Customer.
6) This Warranty Policy shall be governed by the laws of Saudi Arabia.

The following are laws and regulations related to the protection of consumer rights and interests in Saudi Arabia (Arabic Only).
https://cpa.org.sa/consumer-rights-comprehensive-guide