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HONOR Care
Guard Plus, Care Double
HONOR Care
After-sales protection plans designed to enhance your experience of HONOR devices
1 Time Accidental Damage Protection
Within one year of purchasing HONOR Care Pro, if your device is damaged due to accidental drops, collisions, squeezing, or liquid ingress, you are entitled to up to one free repair.
Lifetime Software Support
Keep your device at the best performance, providing constant refinements.
2 Times Accidental Damage Protection
Within two years of purchasing HONOR Care Pro, if your device is damaged due to accidental drops, collisions, squeezing, or liquid ingress, you are entitled to up to two free repairs.
Lifetime Software Support
Keep your device at the best performance with latest software, providing constant refinements.
1 Time Battery Capacity Guarantee
When the battery capacity is below 80% after testing by official HONOR Authorized Service Center, one free replacement of the original battery is available.
Models and Price
How to Claim
1. The device malfunctioned due to accidental reason.
2.Find an HONOR Authorized Service Center or apply for Postal Repair.
3. Device tested by authorized professional engineer.
4. Being repaired for free with the benefits of HONOR Care Pro.
FAQs
1. Do I need to pay labor fee when claim HONOR Care?
2. Where can I purchase HONOR Care?
3. When can I purchase HONOR Care?
4. Where can I claim HONOR Service Products?
5. Can I return the HONOR Care if I regret purchasing it?
6. Does the HONOR Care cover accessories such as earplugs and chargers?
7. Can I purchase HONOR Care multiple times?
Terms and Conditions
HONOR Care is a service guarantee product provided by HONOR Saudi Trade Co. This agreement constitutes a valid contract between you and us. Please read it carefully and ensure you fully understand its terms, as it is a legally binding document for both parties. By making a purchase, you are deemed to have agreed to this agreement.
1. Product Content
1.1 Product Type
| Product Name | Benefits | Claim limitation | Labor fee |
|---|---|---|---|
| HONOR Care Pro 1 Year |
1 Year Accidental Damage Protection | 1 claim within 1 year | Free |
| Lifetime Software Support | Unlimited | Free | |
| HONOR Care Pro 2 Years |
2 Years Accidental Damage Protection | 2 claims within 2 years | Free |
| Lifetime Software Support | Unlimited | Free | |
| 2 Years Battery Capacity Guarantee | 1 claim within 2 years | Free |
1.2 Benefits Definition
| Accidental Damage Protection | Get your device repaired for free if it is damaged due to accidental collision, accidental drop, accidental crushing, liquid damage, or any other unforeseen reason during normal use within the protection period. |
| Extended Warranty | Have your battery replaced with a new one if its capacity falls below 80% within the protection period. |
| Battery Capacity Guarantee | Obtain an additional warranty period beyond the standard two-year coverage mandated by KSA law. |
2. Service Availability
- The HONOR Care Service Product can be purchased as an additional protection when purchasing a new device, or within 7 days of your device purchase. Each device is limited to purchase up to 1 time only.
- Accessories other than the host are not covered by this service, such as chargers, data cables, pens, keyboards, protective cases, etc.
3. Claim Methods
Find a HONOR Authorized Service Center or apply for Postal Repair shipping your device to HONOR Authorized Service Center, to have your device repaired with the benefits of HONOR Car.
4. Not covered by HONOR Care
- Any modification, disassembly, or repair without the authorization of HONOR.
- The nameplate and serial number of the device are missing, damaged or altered, making it is impossible to determine whether it belongs to the guaranteed product.
- Loss of digital accessories and consumables.
- Loss caused by intentional actions.
- Appearance wear, scratches and other losses that do not affect normal use.
- Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive pollution, lightning strikes, etc.) or war, hostilities, military actions, armed conflicts, strikes, riots, terrorist activities, and natural disasters
- Non-hardware loss such as data loss.
- Exceeding the time limit of the guaranteed service period.
- Loss caused by falling from a height of more than 20 meters or by being crushed by a car.
- Missing parts of the product host.
- System and software problems such as self-flashing, upgrades, and software issues cause functional failure of the device.
- The cost of sending the device to repair organizations other than the HONOR Authorized Service Center for repair.
5. Assignment or Withdrawal
- If your device is returned under the warranty policy, your HONOR Care service product will also be refunded to you, provided you have not yet claimed it.
- If your device is exchanged under the warranty policy, the replacement device will inherit the HONOR Care service plan associated with your original device
6. Exclusion of Liability
In no event shall we be liable for any of the following:
- Loss or loss of records or data of the device you send for repair.
- We do not assume any responsibility for all kinds of indirect losses caused by product damage (including but not limited to personal injury, loss of income or profit, loss of reputation or reputation, mental loss, loss of failure time, loss of time and lost time and other indirect or incidental losses).
7. Recycling of Replaced Faulty Parts
The property rights of the faulty parts of the repaired and replaced device belong to HONOR, and we will recycle them through the HONOR Authorized Service Center.
8. Dispute Resolution
If there is a dispute during the implementation of these Terms and Conditions, the parties to the dispute can resolve it through negotiation. If an agreement cannot be reached after negotiation, all parties to the dispute shall apply to the court in KSA to resolve it through litigation according to KSA law.
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