1. HONOR Care, including the Extended Warranty (“Extended Warranty”), Worry-Free Device Quality (“Worry-Free Device Quality”), Screen Crack Protection (“Screen Crack Protection”), Screen Protection (“Screen Protection”), Back Cover Protection (“Back Cover Protection”), Half Price Screen Replacement (“Half Price Screen Replacement”), One to One Replacement (“One to One Replacement”), Battery Assurance (“Battery Assurance”), Accidental Damage Protection (“Accidental Damage Protection”), and Worry-Free Crack Protection (“Worry-Free Crack Protection” collectively, the “Service”), are provided by HONOR Technology (Malaysia) Sdn. Bhd. (“HONOR”).

2. As a service, customers can receive the HONOR Care as a free gift by purchasing a brand-new device (applicable models only) or by directly purchasing the service from the HONOR official channels.

3. To be eligible for the Service, customers are required to fulfil all the criteria below (“Customers”):

3.1 To receive HONOR Care service as a free gift:
(a) Customers must purchase any of the following eligible HONOR product models (“Applicable Model(s)”) from HONOR Experience store, HONOR Display Zone, HONOR Online Store, Shopee Mall, Lazada Mall, or any other authorized platform.
(b) The right will automatically activate within 48 hours after device activation.

3.2 To purchase the HONOR Care services (currently available for Extended Warranty, Half Price Screen Replacement, Accidental Damage Protection, Screen and Back Cover Protection, and Worry-Free Crack Protection):
Customer must purchase the Eligible Device from HONOR Experience store, HONOR Display Zone, HONOR Online Store, Shopee Mall, Lazada Mall, or any other authorized platform.

(a) To purchase Extended Warranty:

• The Eligible Device must be within 10 months of its purchase date when buying the 1-Year Extended Warranty service and must not have any other purchased extended warranty rights registered.
• The Eligible Device for this service refers to devices launched after 1st August 2022, including but not limited to HONOR 200 Series, HONOR Magic V3, HONOR Pad 9, HONOR Magic Pad 2, etc.
• Each Eligible Device can purchase Extended Warranty service only once.

(b) To purchase the Accidental Damage Protection:

• The Eligible Device must be within 3 days of its device activation date when buying the Accidental Damage Protection service.
• The Eligible Device for this service refers to devices including but not limited to HONOR Magic 7 Pro, HONOR Magic 7 RSR.
• Each Eligible Device can purchase this service only once and must not have the Screen Protection service purchased concurrently.

(c) To purchase the Screen and Back Cover Protection:

• The Eligible Device must be within 5 days of its device activation date when buying the Screen and Back Crack Protection service.
• The Eligible Device for this service refers to devices including but not limited to HONOR 400 Series, HONOR Pad V9, HONOR Pad X9a, etc.
• Each Eligible Device can purchase this service only once and must not have the Accidental Damage Protection service purchased concurrently.

(d) To purchase the 2-Year Screen Crack Protection:

• The Eligible Device must be within 5 days of its device activation date when buying the 2-Year Screen Crack Protection service.
• The Eligible Device for this service refers to devices including but not limited to Magic V6.

(e) To purchase the Half Price Screen Replacement:

• The Eligible Device for this service refers to foldable phone devices launched after 1st August 2022, including but not limited to HONOR Magic V2 series, HONOR Magic V3, etc.
• Each Eligible Device screen (including inner and outer screens) can purchase this service only once.

4. Customers must provide valid proof of purchase of the Applicable Model(s) or Eligible Device(s) for verification purposes. Eligibility for redeeming or purchasing the Service is contingent upon submission of valid proof of purchase and relevant details.

5. Below are the specific terms and conditions applicable to the One-to-One Replacement service:

5.1 The One-to-One Replacement is only applicable to the above listed Applicable Models of this service within its validity period.

5.2 The Service right validity period is as named, such as 180 days from the activation date of the device or other defined timelines.

5.3 Only devices that have a hardware quality issue within the service validity period can claim a one-time One to One replacement, excluding certain issues enumerated in 5.5 below.

5.4 Priority will be given to replacing the device with the same color. However, HONOR reserves the right to replace the device with a different color if the specified color is out of the stock. Customers may also choose to have the device repaired instead of replacing a new handset.

5.5 Any damage resulting from and/or caused by any of the incidents below will be excluded from the One to One Replacement.
(a) Man-made physical damage such as screen cracks, back cover cracks, camera lens cracks, device body cracks, etc;
(b) Damage caused by theft, sand, water damage, corrosion, or commercial usage;
(c) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer's installation, operation, or maintenance instructions;
(d) Damage that does not occur within the One to One Replacement period;
(e) Damage that is intentionally or deliberately caused by the Customers; and/or
(f) Device that have a repair history, such as screen replacement or mainboard replacement.

6. Below are the specific terms and conditions applicable to the Extended Warranty and Worry-Free Device Quality service:

6.1 The Extended Warranty and Worry-Free Device Quality will be subject to the same terms as HONOR's standard warranty service terms in HONOR's Warranty Policy.

6.2 Customers are advised to check the HONOR Website for any latest changes to the terms of the Warranty Policy, as it may be updated from time to time by the Organizer.

7. Below are the specific terms applicable to the 180 Days Screen Crack Protection service:

7.1 The Service covers one (1) inner screen replacement and one (1) outer screen replacement per eligible device, which will be valid for a period of 180 days from the date of Service activation. For the avoidance of doubt, the Service coverage shall not be construed to cover two (2) inner screen replacements or two (2) outer screen replacements under any circumstances.

7.2 Coverage under this Service applies only to screen damage or cracks caused by accidental drops, collisions, or squeezing during normal use of the device.

7.3 Screen replacements under this Service are free of charge for parts; however, a labor fee of RM80 (excluding applicable taxes) applies per repair session.

7.4 The Service can be offered and utilized at all HONOR Authorized Service Centers except the following locations (“Excluded Service Centers”):
(a) Taman Flora Utama, Batu Pahat, Johor
(b) Kompleks Perniagaan Pintu 10, Alor Setar, Kedah
(c) Yakin Commercial Centre, Miri, Sarawak

7.5 Additional fees or charges may be imposed for damage to components or parts not covered under this Service, as diagnosed by HONOR's Authorized Service Center. Kindly refer to the HONOR Spare Parts Price list for details on spare parts pricing. If you require any repair assistance, please contact, or visit any selected HONOR's Authorized Service Center.

7.6 Any damage resulted and/or caused by any of the incidents below will be excluded from the 180 Days Screen Crack Protection.
(a) Damage or cracks caused by theft, sand, water damage, corrosion, battery leakage, or use of the device for commercial or non-personal purposes;
(b) Problems or defects caused by unauthorized modifications, repairs, or failure to comply with the manufacturer's installation, operation, or maintenance instructions;
(c) Damage or cracks that occur outside the Validity Period of the Service; and/or
(d) Damage or cracks that are intentionally or deliberately caused by the Customers.

8. Below are the specific terms applicable to the 2-Year Screen Crack Protection service:

8.1 The Service is only applicable to the above listed Applicable Models and defined Eligible Devices.

8.2 The Service must be within 5 days of its device activation date when buying the 2-Year Screen Crack Protection service.

8.3 The Service covers one (1) inner screen replacement and one (1) outer screen replacement per eligible device, which will be valid for a period of 760 days from the date of Service activation. For the avoidance of doubt, the Service coverage shall not be construed to cover two (2) inner screen replacements or two (2) outer screen replacements under any circumstances.

8.4 Coverage under this Service applies only to screen damage or cracks caused by accidental drops, collisions, or squeezing during normal use of the device.

8.5 After purchasing the Service, Customers are not required to pay any additional charges for the screen replacement; however, a labor fee of RM80 (excluding applicable taxes) applies per repair session.

8.6 The Service can be offered and utilized at all HONOR Authorized Service Centers except the following locations (“Excluded Service Centers”):
(a) Taman Flora Utama, Batu Pahat, Johor
(b) Kompleks Perniagaan Pintu 10, Alor Setar, Kedah
(c) Yakin Commercial Centre, Miri, Sarawak

8.7 Additional fees or charges may be imposed for damage to components or parts not covered under this Service, as diagnosed by HONOR's Authorized Service Center. Kindly refer to the HONOR Spare Parts Price list for details on spare parts pricing. If you require any repair assistance, please contact, or visit any selected HONOR's Authorized Service Center.

8.8 Any damage resulted and/or caused by any of the incidents below will be excluded from the 2-Year Screen Crack Protection.
(a) Damage or cracks caused by theft, sand, water damage, corrosion, battery leakage, or use of the device for commercial or non-personal purposes;
(b) Problems or defects caused by unauthorized modifications, repairs, or failure to comply with the manufacturer's installation, operation, or maintenance instructions;
(c) Damage or cracks that occur outside the Validity Period of the Service; and/or
(d) Damage or cracks that are intentionally or deliberately caused by the Customers.

9. Below are the specific terms applicable to the Worry-Free Crack Protection service:

9.2 Coverage Details
1-Year Worry-Free Crack Protection is available for both Magic V5 and Magic V6, with different redemption method as defined in 9.1.
(a) For Magic V5, redemption must be completed via the My HONOR App during the period from 15 July 2025 to 30 June 2026.
(b) For Magic V6, the Service is automatically activated within 48 hours of device activation, with no campaign period limitation.

9.3 Each Service covers one (1) inner screen replacement and one (1) outer screen replacement per eligible device within the applicable coverage period. For the avoidance of doubt, the Service coverage shall not be construed to cover two (2) inner screen replacements or two (2) outer screen replacements under any circumstances.

9.4 Coverage under this Service applies only to screen damage or cracks caused by accidental drops, collisions, or squeezing during normal use of the device.

9.5 Screen replacements under this Service are free of charge for parts; however, a labor fee of RM80 (excluding applicable taxes) applies per replacement.

9.6 The Service can be offered and utilized at all HONOR Authorized Service Centers except the following locations (“Excluded Service Centers”):
(d) Taman Flora Utama, Batu Pahat, Johor
(e) Kompleks Perniagaan Pintu 10, Alor Setar, Kedah
(f) Yakin Commercial Centre, Miri, Sarawak

9.7 Additional fees or charges may be imposed for damage to components or parts not covered under this Service, as diagnosed by HONOR's Authorized Service Center. Kindly refer to the HONOR Spare Parts Price list for details on spare parts pricing. If you require any repair assistance, please contact or visit any selected HONOR's Authorized Service Center.

9.8 Any damage or cracks resulting from and/or caused by any of the circumstances or incidents below will be expressly excluded from the Service, and HONOR shall not be held responsible or liable for any claims, repairs, or compensation arising therefrom:
(a) Damage or cracks caused by theft, sand, water damage, corrosion, battery leakage, or use of the device for commercial or non-personal purposes;
(b) Problems or defects caused by unauthorized modifications, repairs, or failure to comply with the manufacturer's installation, operation, or maintenance instructions;
(c) Damage or cracks that occur outside the validity period of the Service; and/or
(d) Damage or cracks that are intentionally or deliberately caused by the Customers.

10. Below are the specific terms applicable to the Half Price Screen Replacement service:

10.1 The Service is only applicable to the above listed Applicable Models and defined Eligible Devices.

10.3 The Service may be purchased at any time. This Service is available for eligible devices regardless of the time elapsed since the device’s purchase date.

10. 4 Each eligible device may purchase the Half Price Screen Replacement service once for the inner screen and once for the outer screen, allowing up to two purchases in total, provided that each purchase corresponds to the specific screen type.

10.5 The Half Price Screen Replacement service promotion price is calculated based on the original spare part price at the time the product was first released in Malaysia. Any subsequent discounts, promotions, or changes in retail pricing of spare parts after the product launch date shall not affect the calculation of the half-price screen replacement.

10.6 The Service can be offered and utilized at all HONOR Authorized Service Centers except the following locations (“Excluded Service Centers”):
(a) Taman Flora Utama, Batu Pahat, Johor
(b) Kompleks Perniagaan Pintu 10, Alor Setar, Kedah
(c) Yakin Commercial Centre, Miri, Sarawak

10.7 The Service is valid for 15 days from the service purchase date and will expire automatically thereafter.

10.8 After purchasing the Service, Customers are not required to pay any additional charges for the screen replacement. However, additional charges may be imposed if:
(a) Other damaged parts are diagnosed; and/or
(b) The device is confirmed to be out of warranty by the Selected Service Centers. Refer to the HONOR Spare Parts Price list for details on spare parts pricing.

10.9 Any screen damage resulting and/or caused by any of the incidents below will be excluded from the Half Price Screen Replacement: (a) The Validity Period for the service has expired, or the Service has been used; (b) Damage that does not occur within the Validity Period; and/or (c) Damage that is intentionally or deliberately caused by the Customers.

10.10 Reminder to Customer(s):
Customers are advised to consult an HONOR Authorized Service Center prior to purchasing the Half Price Screen Replacement service. The Service Center will:
(a) Assess whether your device has sustained screen damage;
(b) Confirm the diagnostic results;
(c) Determine whether your device is already covered by an existing screen protection program (e.g., the 180 Days Screen Crack Protection or the 1-Year Worry-Free Crack Protection).
If such coverage applies, the screen damage may be remedied under that program without the need to purchase the Half Price Screen Replacement service. Please note that purchased services are non-refundable and non-transferable.

11. Below are the specific terms applicable to the Screen Protection service:

11.1 The protection covers internal or external cracks, damaged, or broken screen due to accidental collision, falling or dropping only.

11.2 Screen replacements covered under the Screen Protection will be free of charge on the spare parts, but a labor fee will be charged (RM60 for non-foldable devices and RM80 for foldable devices (excluding applicable taxes)).

11.3 Please note that this Screen Protection can only be claimed once per device.

11.4 Additional fees or charges may be imposed for other parts damaged as diagnosed by the HONOR Authorised Service Center. Kindly refer to the HONOR Spare Parts Price list for details on spare parts pricing. If you require any repair assistance, please contact or visit any HONOR Authorised Service Center.

11.5 Any damage resulting from and/or caused by any of the incidents below will be excluded from the Screen Protection.
(a) Damage caused by theft, sand, water damage, corrosion, battery leakage, or commercial usage;
(b) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer's installation, operation, or maintenance instructions
(c) Damage that does not occur within the Screen Protection period; and/or
(d) Damage that is intentionally or deliberately caused by the Customers.

12. Below are the specific terms applicable to the Back Cover Protection service:

12.1 The protection covers internal or external cracks, damaged, or broken back covers due to accidental collision, falling, or dropping only for phone devices.

12.2 Back cover crack replacements covered under the Back Cover Protection will be free of charge on the spare parts, but a labor fee will be charged (RM60 for non-foldable devices and RM80 for foldable devices (excluding applicable taxes)).

12.3 Please note that this Back Cover Protection can only be claimed once per phone device.

12.4 Additional fees may be charged for other parts damaged as diagnosed by the HONOR Authorised Service Center. Kindly refer to the HONOR Spare Parts Price list for details on spare parts pricing. If you require any repair assistance, please contact or visit any HONOR Authorised Service Center.

12.5 Any damage resulting from and/or caused by any of the incidents below will be excluded from the Back Cover Protection.
(a) Damage caused by theft, sand, water damage, corrosion, battery leakage, or commercial usage;
(b) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer's installation, operation, or maintenance instructions;
(c) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer's installation, operation, or maintenance instructions;
(c) Damage that does not occur within the Back Cover Protection period; and/or
(d) Damage that is intentionally or deliberately caused by the Customers.

13. Below are the specific terms and conditions applicable to Battery Assurance service:

13.1 The Battery Replacement is only applicable to the above listed Applicable Models of this service within its validity period.

13.2 The Service validity period is as named, such as 36 months (3 years) from the activation date of the device or other defined timelines.

13.3 Only devices whose battery health capacity is lower than 80%, as determined by the detection results by HONOR Service Center, are eligible for a one-time free battery replacement.

13.4 Any damage resulting from and/or caused by any of the incidents below will be excluded from the Battery Assurance:
(a) Man-made physical damage, such as bending, battery puncture, etc.
(b) Damage caused by theft, sand, water damage, corrosion, or commercial usage;
(c) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer's installation, operation, or maintenance instructions;
(d) Damage that does not occur within Battery Replacement period; and/or
(e) Damage that is intentionally or deliberately caused by the Customers.

14. Below are the specific terms applicable to the Accidental Damage Protection service:

14.1 The Accidental Damage Protection is only applicable to the above listed Applicable Models of this service within its validity period.

14.2 The Service covers the screen (including inner screen and outer screen) and back cover are damaged or broken due to accidental collision, accidental fall, accidental extrusion or liquid damage under normal use within the protection period from the purchase date.

14.4 For each device, Accidental Damage Protection Service can be used once only for 1 Year Accidental Damage Protection Service and twice only for 2 Year Accidental Damage Protection Service.

14.5 If you replace your device due to a quality failure under HONOR's warranty policy and you have not yet used your Accidental Damage Protection service, the service will transfer to your new device.

14.6 If the mainboard of your device is replaced under HONOR's warranty policy and you have not yet used your Accidental Damage Protection service, the service will transfer to the new mainboard.

14.7 Any damage resulting from and/or caused by any of the incidents below will be excluded from the Accidental Damage Protection:
(a) Any modification, disassembly, repair, or defects caused by unauthorized modifications, or failure to follow HONOR's installation, operation, or maintenance instructions;
(b) Missing, damaged, or altered nameplates and serial numbers, making it impossible to determine whether the device belongs to the guaranteed product;
(c) Loss of digital accessories and consumables;
(d) Loss or damage that is intentionally or deliberately caused by the Customer;
(e) Appearance wear, scratches, and other losses that do not affect normal us;
(f) Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive pollution, lightning strikes, etc.) or by war, hostilities, military actions, armed conflicts, strikes, riots, terrorist activities, and natural disasters;
(g) Non-hardware losses, such as data loss;
(h) Loss due to the device being regarded as lost or stolen;
(i) Damage caused by falls from a height of more than 20 meters or being crushed by a car;
(j) Missing parts of the product;
(k) System and software problems, such as self-flashing, upgrades, or software issues causing functional failure;
(l) Loss caused by value reduction after repairs; and/or
(m) Loss or damage that does not occur within the Accidental Damage Protection period.

15. Below are the specific terms applicable to the Liquid Damage Protection service:

15.1 The Liquid Damage Protection is applicable only to the above listed Applicable Models and shall be valid solely during the designated coverage period.

15.2 The Liquid Damage Protection covers accidental damage caused by water or other liquids that results in damage to the mainboard, display, or internal components.

15.3 This Liquid Damage Protection can only be claimed once per device throughout the coverage period.

15.4 Please note: In the event that the device has experienced or is found to have liquid ingress, both the standard and extended warranty shall be automatically voided with immediate effect.

15.6 Additional fees or charges may be imposed for damage to components or parts not covered under this Service, as diagnosed by HONOR's Authorized Service Center. Kindly refer to the HONOR Spare Parts Price list for details on spare parts pricing. If you require any repair assistance, please contact, or visit any HONOR's Authorized Service Center.

15.7 Any damage resulting from and/or caused by any of the incidents below will be excluded from the Liquid Damage Protection:
(a) Damage caused by theft, sand, corrosion, battery leakage, or commercial usage;
(b) Liquid ingress caused by sea water, salt water, hot water, boiling water, or other corrosive liquids;
(c) Any prior disassembly or repair which may, to varying degrees, compromise the device’s water resistance. Therefore, liquid ingress occurring after any such repair shall be excluded from the Liquid Damage Protection. Please avoid exposing the device to any liquids following any repair service.
(d) Problems or defects caused by unauthorized modifications or failure to follow the manufacturer's installation, operation, or maintenance instructions;
(e) Damage that is intentionally or deliberately caused by the Customers; and/or
(f) Damage that does not occur within the Liquid Damage Protection coverage period.

16. The Service is non-refundable and non-transferable. If the Customers successfully replaced the device, the replacement device will inherit the remaining period of the extended warranty purchased.

17. Customers agree and provide consent to HONOR to the use of any personal data as provided by the Customers for the purposes of the providing of the Service in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HONOR for lawful purpose directly related to the Service, including but not limited to promotional events, advertising, marketing, and any administrative matters to facilitate the management and provision of the Service by HONOR.

18. By providing the personal data, Customers confirm that they had read, understood, and agreed to be bound by HONOR's Privacy Policy, stated at https://www.honor.com/my/support/service-privacy-notice/ . Customers further agree that HONOR and/or its agent and/or its third-party service providers may contact them by telephone, email, or other methods in connection with the Service.

19. By redeeming or purchasing the Service, Customers agree to be bound by the Terms and Conditions hereinafter provided. HONOR's decisions shall be final and binding, and no correspondence or appeals will be entertained. HONOR reserves the rights to add, amend, or vary these Terms and Conditions without any prior notice to the Customer.

20. To the fullest extent permissible by laws, Customers agree to discharge and release HONOR and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfilment agencies, from any liabilities and claims (including breach of contract, tort, negligence, or any other cause of action at law or equity) arising out of or in any way connected to the Service.

21. The Service and the Terms and Conditions herein shall be governed by the laws of Malaysia.