Unable to charge my phone or tablet

Unable to charge my phone or tablet

If you have connected your phone or tablet to a power supply, but your phone or tablet isn't charging and the battery icon is not displayed, perform the following to troubleshoot.

Use the charger that came with your phone

Use the standard charger and charging cable that came with your phone or tablet. There may be a compatibility issue between non-HONOR chargers and your phone or tablet, resulting in the phone or tablet being unable to charge.

Check whether the charging port functions normally

Check whether the charging port of your phone or tablet is blocked, moldy, corroded, or damaged. If so, take your phone or tablet to an HONOR Authorized Service Center for assistance.

If your device has not been used for a long time

If you haven't used your device for a long time or haven't charged your device in a timely manner, resulting in it powering off due to ultra-low battery level, your device may need more time to activate the battery. It is recommended that you charge your device for at least 30 minutes and then check whether it is charging successfully.

Perform cross-verification

Try using a charger and charging cable that can charge other devices normally to charge your device to check whether your charger and charging cable are faulty.

If the charger and charging cable are normal but the phone still cannot be charged, the device may be faulty. Back up important data, then bring your device, charger, charging cable, and proof of purchase to a nearby HONOR Authorized Service Center for assistance.