The volume and power buttons are insensitive when pressed or provide poor tactile feedback

The volume and power buttons are insensitive when pressed or provide poor tactile feedback

Issue description:

The volume and power buttons of your Honor phone/tablet are insensitive when pressed or provide poor tactile feedback. Sometimes, you may not be sure whether the buttons have been successfully pressed.

Cause:

To ensure a compact and aesthetically pleasing appearance, and balance between reducing the probability of accidental touches (such as unintentional contact with the phone/tablet causing screen activation) during use and achieving a better button feel experience, we have made comprehensive considerations regarding button spring force. Slight differences in button feel between phones/tablets are normal. Please feel free to use it.

Solution:

It is recommended to press the buttons with fingertips.

You can try using a soft rubber protective case with button covers. After using the case, pressing the power and volume buttons will require more pressure, thereby improving the button feel experience.
If the hand feel still affects your normal use, please back up important data in advance and take your device and proof of purchase to a nearby Honor Authorized Service Center for assistance.