eSIM

eSIM

Embedded-SIM (eSIM) is a virtual SIM card that can be used instead of a physical SIM card. An eSIM card works in the same way as a physical SIM card, but occupies no space and can be linked with multiple card numbers. You are free to switch between carriers to find the best deal for you.

This feature may vary depending on your carrier.
This feature is only available in some countries and regions.
This feature may vary by device.

Apply for an eSIM Card

Contact your carrier to apply for an eSIM card.

You need to provide the embedded-SIM ID (EID) information when applying for an eSIM card. This information is related to whether your phone has a built-in eSIM smart chipset. To view this information, go to Settings > About phone > Show EID . If the EID information is not displayed, it indicates that this feature is not supported on your phone.

You can apply for multiple eSIM cards, the maximum number of which is determined by the eSIM chipset capacity of your phone. If the number of eSIM cards you apply for has exceeded the limit, you will see a prompt on your phone indicating that you cannot add any more eSIM cards.

Enable the eSIM Card

Enable an eSIM card if you want to use it again.

On the SIM management screen, touch next to SIM 2. Enable the eSIM card as prompted.

Disable the eSIM Card

If you do not want to use an eSIM card or want to switch to another eSIM card, you can disable it easily.

After an eSIM card is disabled, you cannot use it to communicate with others. However, the monthly fee will not be suspended or stopped. After the eSIM card is disabled, the eSIM card information is still in the eSIM list, and you can enable the eSIM card again.

On the SIM management screen, touch next to SIM 2. Disable the eSIM card as prompted.

If you want to switch SIM 2 to a physical card, touch Removable SIM. Your phone will automatically disable the eSIM card.

Some eSIM cards cannot be disabled after being enabled. For details, contact your carrier.

Name the eSIM Card

You can give different names to your eSIM cards, such as "Business" or "Personal".

On the SIM management screen, touch next to SIM 2, then follow the onscreen instruction to edit the name of the eSIM card.

Delete an eSIM Card

You can delete an eSIM card that you no longer use. The deleted eSIM card cannot be restored and will not be displayed in the eSIM list.

Disable the eSIM card before deleting it.

On the SIM management screen, touch next to SIM 2. Follow the onscreen instructions to delete the eSIM card.

Deleting an eSIM card does not mean that you have canceled the contract with the carrier. The carrier will continue to charge for the eSIM card. To stop charges from being incurred, contact your carrier to deregister the eSIM card service.
Some eSIM cards cannot be deleted. For details, contact your carrier.

Restore the eSIM Card to Its Factory Settings

If you select Reset but keep eSIMs when restoring your device to its factory settings, the eSIM card can still be used after the device is powered on again.
If you select Reset, the information about the eSIM card will be deleted, and the eSIM card cannot be used anymore. This does not mean that you have canceled the contract with the carrier. The carrier will continue to charge for the card number. To stop charges being incurred, contact your carrier to deregister the eSIM card service.

eSIM card information is your personal data and you should be careful with it.