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    The phone does not enter Game mode and turn on Game Manager automatically after launching a game

    The phone does not enter Game mode and turn on Game Manager automatically after launching a game

    Problem

    After the phone launches a game, the small window of Game Manager does not appear and the Game mode is not enabled automatically.

    Solution

    Troubleshoot this issue in the following ways:

    1. Go to Settings > Apps > Game Manager to see if the switch is toggled on.

    2. Go to Settings > Apps > Game Manager > Add games to see if the game is added. If not, please add it manually.

    If the issue persists, please collect the following information and escalate it to L3 TSE:

    1. Game name
    2. Device model
    3. System version
    4. Game Manager version (Go to Settings > Apps > Game Manager > About to check)
    5. Issue log

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