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Stuck on the loading screen/black screen/crashed when downloading apps from HONOR App Market
| Stuck on the loading screen/black screen/crashed when downloading apps from HONOR App Market |
It may be a server failure of HONOR App Market or a bug in the current version.
1. Keep an eye on for official announcements for the app, and try to reopen the app after restarting the device, or uninstall the app and reinstall it from HONOR App Market. (If you have important data in the app, please make a backup before uninstalling).
2. Please wait for the developer to release a new version that can fix the problem and then download it from HONOR App Market.
3. If the user contacts online support, please collect the [app name], [network environment], [device model], [Android version], and [HONOR App Market version], then escalate to L3 TSE.
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