More Products
Compare
What do I do if I lose my Earbuds or the charging case?
| What do I do if I lose my Earbuds or the charging case? |
Losing your Earbuds or the charging case can significantly affect your everyday use, particularly your music listening experience. We recommend you to buy a replacement from nearby authorized HONOR Customer Service Centers. You can call the center ahead to check for inventory availability.
If you get a replacement for the left or right Earbud, its software version may differ from that the other Earbud. In such a scenario, perform a factory reset on your Earbuds to pair them, and upgrade both to the latest version.
- Replacement Parts Price Inquiry:
HONOR Official Website: Support > Spare part price
My HONOR app: My HONOR > Services > Spare part price
Services app: Quick services > Spare part price
HONOR Device WeChat Official Account: Self service > Spare part price
- The wireless version and the wired version of Earbuds, including the charging case, cannot be mixed up.
微信扫描二维码分享文章
Thank you for helping us grow better!
Your response has been submitted successfully!
- Hotline
- uk.support@hihonor.com
-
Live Chat
Mon-Sat: 09:00 – 18:00
More Support
Hotline Support
Hotline:
08000113152
Email Support
