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    What do I do if I lose my Earbuds or the charging case?

    What do I do if I lose my Earbuds or the charging case?

    Losing your Earbuds or the charging case can significantly affect your everyday use, particularly your music listening experience. We recommend you to buy a replacement from nearby authorized HONOR Customer Service Centers. You can call the center ahead to check for inventory availability.

    If you get a replacement for the left or right Earbud, its software version may differ from that the other Earbud. In such a scenario, perform a factory reset on your Earbuds to pair them, and upgrade both to the latest version.

     
    • Replacement Parts Price Inquiry:

      HONOR Official Website: Support > Spare part price

      My HONOR app: My HONOR > Services > Spare part price

      Services app: Quick services > Spare part price

      HONOR Device WeChat Official Account: Self service > Spare part price

    • The wireless version and the wired version of Earbuds, including the charging case, cannot be mixed up.

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