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I am asked to enter a password during factory data reset
| I am asked to enter a password during factory data reset |
When restoring your phone to its factory settings, a password will be required in the following cases:
If you have set a lock screen password
For security reasons, if you have set a lock screen password, you will be required to enter it before restoring your phone to its factory settings. Please make sure to enter the correct lock screen password.
If you have set a phone password through a third-party app
Enter the phone password you have set. Or alternatively, open the third-party app, disable the phone password, and try again.
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