Welcome to HONOR Support

step1

After you order a postal repair service online, the courier will collect the parcel from your doorstep.Back up your data and wait for the doorstep pickup.
step2

You can easily track the repair progress online.
step3

Repair by service center
step4

Send back the repaired device

Repair Service FAQ

1. How much does delivery within the "Postal Repair service" cost?

Shipping fee is free of charge for in warranty and out of warranty repair for smartphones, tablets, laptops, and smart watches. For out of warranty repair costs (including part & labor), HONOR authorized service center will send you a quotation.

2. Are there any restrictions on using the "Postal Repair service"?

This service is not intended for use by children under 18 years of age. If you are under 18 and interested in making an application, ask your parent or legal guardian to make the application on your behalf.

3. How to make an application for the "Postal Repair service"?

You can request the service via offical website or APP. The service can also be ordered by hotline at our Honor customer support number.

4. HONOR Pickup service is cover under which area?

West Malaysia, except for duty-free zones.

5. How long it will take for pickup delivery?

It will take around 3 working days for arrange pickup delivery.

6. After repair done, will I need to go service center and collect by myself?

No, the service center will send the machine through delivery for free.

7. Will HONOR provide the packing material for customer to do packing?

Nope. Customers need to prepare the packing material by themselves.

8. How long will the repair take?

The repair, taking into account the delivery time to the service center and back, will take approximately 7 working days, depending on the types of defect and the availability of spare parts.

9. How can I find out the status of the repair?

You can search the status of repair through APP or HONOR website.