Exclusive Offer
Only for HONOR X9/X9a/X9b/X9c Users
24-month Warranty for free
Applicable Conditions
Activity Period
From Oct 24, 2025 to Dec 31, 2025
One-year Extended Warranty Service
Extend one year warranty of your HONOR X9d beyond the standard warranty
Original Parts
100% original spare parts
Qualified Repair
HONOR-certified, highly professional engineers at authorized service centers are at your service
Multiple Counties Warranty
Get a hassle-free repair on UAE, KSA, Qatar, Oman, Bahrain, Kuwait and South Africa
Frequently Asked Questions
1. Is the above-mentioned one-year extended warranty gift available in all countries?
Sorry, you can apply for our one-year extended warranty only if you purchase the HONOR X9d in the following countries: UAE, Qatar, Oman, and Bahrain.
2. How many times can I apply for this one-year extended warranty gift?
Each HONOR X9d device is eligible for a one-time application only for our one-year extended warranty gift.
3. How to activate my HONOR X9d one-year extended warranty benefits?
This benefit will be available around 30 business days after we received the SN you submitted.
4. How can I confirm that one-year extended warranty has been added to my HONOR X9d?
You can open the "My HONOR App", select the "Service", and click "Warranty Query" to view.
Terms & Conditions
1. Service Does Not Cover
The following situations are not covered by One-year Extended Warranty Service, and HONOR's
authorized service center will charge for repairs according to the out-of-warranty standard:
① Any modification, disassembly, repair without the authorization of HONOR;
② The nameplate and serial number of the device are missing, damaged or altered, and it is
impossible to judge whether it belongs to the guaranteed product;
③ Loss of digital accessories and consumables;
④ Losses caused by deliberate actions;
⑤ Appearance wear, scratches and other losses that do not affect normal use;
⑥ Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive
pollution, lightning strikes, etc.) or war, hostilities, military actions, armed conflicts, strikes,
riots, terrorist activities, and natural disasters;
⑦ Non-hardware loss such as data loss;
⑧ Exceeding the guarantee service period time limit;
⑨ The damaged product is regarded as lost or stolen;
⑩ Loss caused by falling from a height of more than 20 meters and car crushing;
⑪ Missing parts of the product host;
⑫ System and software problems such as self-flashing, upgrades, and software poisoning cause
functional failure of the device;
⑬ The cost of sending the device to repair organizations other than the HONOR Authorized Service
Center for repair;
⑭ Loss caused by value reduction after repairing.
2. Benefits Transfer
If your device or mainboard were replaced in HONOR Authorized Service Centers caused by quality
failure, then the One-year Extended Warranty gift will be transferred to your new device or
mainboard.
3. Liability Exemption
HONOR is not responsible for any of the following situations:
① Losses of your records or data;
② All the indirect losses caused by product damage (including but not limited to personal injury,
loss of income or profit, loss of reputation, loss of spirit, loss of failure time, and any other
indirect or incidental losses such as loss of work time) shall not be liable for any other indirect
or incidental losses.
4. Service Termination
In one of the following situations, the gifted service will naturally terminate:
③ Service expired;
④ If we find that you have deliberately damaged the product to achieve fraudulent purposes, we have
the right to terminate the service and refuse to provide service without any responsibility. At the
same time, we reserve the right to pursue legal liabilities.
5. Recycling of the Replaced Malfunction Spare Parts
You know and agree that the property rights of faulty parts replaced after repairs using this
service belong to HONOR, and we will recycle them through HONOR Authorized Service Centers.
6. Dispute Resolution
If there is a dispute during the implementation of the terms of this agreement, the parties to the
dispute can resolve it through negotiation. If an agreement cannot be reached after negotiation, all
parties to the dispute shall apply to the local court to resolve it through litigation according to
UAE local law.
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English and Arabic Language - ae.support@hihonor.com
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