HONOR X9d
Free Accidental Damage Protection
Accidental Damage Protection
One-time free repair within a specific period for your HONOR X9d under the following accidental damage conditions.
Accidental Falling
Accidental Collision
Accidental Extrusion
Liquid
Ingress
Activity Period
12 months accidental damage protection for early birds only
Pre-order
Oct 24, 2025 – Oct 30, 2025
One-time free repair within 12 months
Opening Sale
Oct 31, 2025 onwards
One-time free repair within 6 months
Frequently Asked Questions
1. How to activate my HONOR X9d service benefits?
Dear customer, your HONOR X9d service benefits will be available after device activation.
2. How can I confirm that accidental damage protection has been added to my HONOR X9d?
Dear customer, you can open the "My HONOR App", select the "Service", and click "Warranty Query" to view.
3. Can I repair my HONOR X9d under non-accidental circumstances?
Dear customer, third-party disassembly and intentional damage are not included in the coverage.
Terms & Conditions
1. Service Does Not Cover
The following situations are not covered by HONOR Accidental Damage Protection Service, and
HONOR's authorized service
center will charge for repairs according to the out-of-warranty standard:
① Any modification, disassembly, repair without the authorization of HONOR;
② The nameplate and serial number of the device are missing, damaged or altered, and it is
impossible to judge whether
it belongs to the guaranteed product;
③ Loss of digital accessories and consumables;
④ Losses caused by deliberate actions;
⑤ Appearance wear, scratches and other losses that do not affect normal use;
⑥ Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive
pollution, lightning
strikes, etc.) or war, hostilities, military actions, armed conflicts, strikes, riots, terrorist
activities, and natural
disasters;
⑦ Non-hardware loss such as data loss;
⑧ Exceeding the guarantee service period time limit;
⑨ The damaged product is regarded as lost or stolen;
⑩ Loss caused by falling from a height of more than 20 meters and car crushing;
⑪ Missing parts of the product host;
⑫ System and software problems such as self-flashing, upgrades, and software poisoning cause
functional failure of the
device;
⑬ The cost of sending the device to repair organizations other than the HONOR Authorized Service
Center for repair;
⑭ Loss caused by value reduction after repairing.
2. Benefits Transfer
If your device or mainboard were replaced in HONOR Authorized Service Centers caused by quality
failure, then the
Accidental Damage Protection service will be transferred to your new device or mainboard.
3. Liability Exemption
HONOR is not responsible for any of the following situations:
① Losses of your records or data;
② All the indirect losses caused by product damage (including but not limited to personal
injury, loss of income or
profit, loss of reputation , loss of spirit, loss of failure time, and any other indirect or
incidental losses such as
loss of work time) shall not be liable for any other indirect or incidental losses.
4. Service Termination
In one of the following situations, this Accidental Damage Protection service will naturally
terminate:
① Your Accidental Damage Protection Service expired;
② If we find that you have deliberately damaged the product to achieve fraudulent purposes, we
have the right to
terminate the service and refuse to provide Accidental Damage Protection service without any
responsibility. At the same
time, we reserve the right to pursue legal liabilities.
5. Recycling of the Replaced Malfunction Spare Parts
You know and agree that the property rights of faulty parts replaced after repairs using this
service belong to
HONOR,
and we will recycle them through HONOR Authorized Service Centers.
6. Dispute Resolution
If there is a dispute during the implementation of the terms of this agreement, the parties to
the dispute can resolve
it through negotiation. If an agreement cannot be reached after negotiation, all parties to the
dispute shall apply to
the Local court to resolve it through litigation according to UAE local law.
- Hotline
- Live Chat
-
WhatsApp
9am – 9pm
English and Arabic Language - ae.support@hihonor.com
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