HONOR Care Pro

HONOR Care

Warm, Professional & Premium Quality

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HONOR Care

After-sales protection plans designed to enhance your experience of HONOR devices

HONOR Care Extended
Warranty 1 Year

HONOR Care Extended
Warranty 2 Years

HONOR Care Pro 1 Year

HONOR Care Pro 2 Years

2 Years Official Warranty

Enjoy an additional 1-year warranty in addition to the standard one-year warranty.

3 Years Official Warranty

Enjoy an additional 2 years warranty in addition to the standard one-year warranty.

1 Time Accidental Damage Protection

Within one year of purchasing HONOR Care Pro, if your device is damaged due to accidental drops, collisions, squeezing, or liquid ingress, you are entitled to up to one free repair.

Lifetime Software Support

Keep your device at the best performance, providing constant refinements.

2 Times Accidental Damage Protection

Within two years of purchasing HONOR Care Pro, if your device is damaged due to accidental drops, collisions, squeezing, or liquid ingress, you are entitled to up to two free repairs.

Lifetime Software Support

Keep your device at the best performance, providing constant refinements.

2 Years Official Warranty

Enjoy an additional 1-year warranty in addition to the standard one-year warranty.

1 Time Battery Capacity Guarantee

When the battery capacity is below 80% after testing by official HONOR Authorized Service Center, one free replacement of the original battery is available.

How to Claim

1.The device malfunctioned due to accidental reason.

2.Find an HONOR Authorized Service Center or apply for Postal Repair.

3.Device tested by authorized professional engineer.

4.Being repaired for free with the benefits of HONOR Care.

FAQs

1.Do I need to pay a labor fee when claiming HONOR Care?

2.Where can I purchase HONOR Care?

3.Where can I claim HONOR Care?

4.When can I purchase HONOR Care?

5.Can I return the HONOR Care if I regret purchasing it?

6.How to calculate the warranty period of Extended Warranty?

7.If my device is damaged due to accidental cases like dropping, liquid damage, will this be covered under the Extended Warranty?

8.Does the HONOR Care cover accessories such as earplugs and chargers?

9.Can I purchase HONOR Care multiple times?

Terms and Conditions

HONOR Care Extended Warranty 1 Year/2 Years and HONOR Care Pro 1 Year/2 Years are a series of virtual service guarantee products offered by HONOR MOBILE ELECTRONICS TRADING L.L.C. This agreement constitutes a valid contract between you and us. Please read it carefully and ensure you fully understand its terms, as it is a legally binding document for both parties. By making a purchase, you are deemed to have agreed to this agreement.

1. Product Content

1.1 Product Type

Product Name	Benefits	Claim limitation	Labor fee
HONOR Care Extended Warranty 1 Year	1 Year Extended Warranty	Unlimited	Free
HONOR Care Extended Warranty 2 Years	2 Years Extended Warranty	Unlimited	Free
HONOR Care Pro 1 Year	1 Year Accidental Damage Protection	1 claim within 1 year	Free
HONOR Care Pro 1 Year	Lifetime Software Support	Unlimited	Free
HONOR Care Pro 2 Years	2 Years Accidental Damage Protection	2 claims within 2 years	Free
	Lifetime Software Support	Unlimited	Free
	1 Year Extended Warranty	Unlimited	Free
	2 Years Battery Capacity Guarantee	1 claim within 2 years	Free

1.2 Benefits Definition

Accidental Damage Protection	Get your device repaired for free if it is damaged due to accidental collision, accidental drop, accidental crushing, liquid damage, or any other unforeseen reason during normal use within the protection period.
Extended Warranty	Obtain an additional warranty period beyond the standard one-year coverage mandated by UAE law.
Battery Capacity Guarantee	Have your battery replaced with a new original one if its capacity falls below 80% within the protection period.

2. Service Availability

The device shall be purchased within specific period mentioned in FAQ 4, and each device is limited to purchase service product up to 1 time only.
The device is within the validity period and has not been claimed yet.
Accessories other than the host are not covered by this service, such as chargers, data cables, pens, keyboards, protective cases, etc.

3. Claim Methods

Find an HONOR Authorized Service Center or apply for Postal Repair shipping your device to HONOR Authorized Service Center, to have your device repaired with the benefits of HONOR Care.

4. Not covered by HONOR Care

Any modification, disassembly, or repair without the authorization of HONOR.
The nameplate and serial number of the device are missing, damaged or altered, making it is impossible to determine whether it belongs to the guaranteed product.
Loss of digital accessories and consumables.
Loss caused by intentional actions.
Appearance wear, scratches and other losses that do not affect normal use.
Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radiotabActive pollution, lightning strikes, etc.) or war, hostilities, military actions, armed conflicts, strikes, riots, terrorist activities, and natural disasters.
Non-hardware loss such as data loss.
Exceeding the time limit of the guaranteed service period.
Loss caused by falling from a height of more than 20 meters or by being crushed by a car.
Missing parts of the product host.
System and software problems such as self-flashing, upgrades, and software issues cause functional failure of the device.
The cost of sending the device to repair organizations other than the HONOR Authorized Service Center for repair.

5. Assignment or Withdrawal

If your device is returned under the warranty policy, the service product you purchased will also be refunded, provided you have not yet claimed it.
If your device is exchanged under the warranty policy, the replacement device will inherit the service plan associated with your original device.

6. Exclusion of Liability

In no event shall we be liable for any of the following:

Loss or loss of records or data of the device you send for repair.
We do not assume any responsibility for all kinds of indirect losses caused by product damage (including but not limited to personal injury, loss of income or profit, loss of reputation or reputation, mental loss, loss of failure time, loss of time and lost time and other indirect or incidental losses).

7. Recycling of Replaced Faulty Parts

The property rights of the faulty parts of the repaired and replaced device belong to HONOR, and we will recycle them through the HONOR Authorized Service Center.

8. Dispute Resolution

If there is a dispute during the implementation of these Terms and Conditions, the parties to the dispute can resolve it through negotiation. If an agreement cannot be reached after negotiation, all parties to the dispute shall apply to the court in UAE to resolve it through litigation according to UAE law.