Stuck on the loading screen/black screen/crashed when downloading apps from Honor App Market

Stuck on the loading screen/black screen/crashed when downloading apps from Honor App Market

If you experience crashes, failure to open, black screens, inability to log in, or network issues when downloading or installing an app from the App Market, please follow the steps below to troubleshoot:

1. Check the device's network connection and try to reopen the app to check whether the app works properly.

2. Keep an eye out for official announcements about the app. Please wait for the developer to release a new version that can fix the issue and then download it from Honor App Market. If you still have questions, find the contact information of the app's customer service on the app details page or the official website, and contact the app's customer service for assistance.

3. If you contact our online support, please collect the [app name], [network environment], [device model], [Android version], and [Honor App Market version], then escalate to L3 TSE.