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Frequently Asked Questions
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Q1: After purchasing the HONOR Battery Replacement product, how should use it?
A: You may bring your device that purchase the product to any HONOR Authorized Service Center in Malaysia to replace the battery.
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Q2: Why can't I find the device model I want in this campaign?
A: Sorry, only selected models are currently eligible for this campaign. will open more models to more consumers to enjoy discounts. Thank you for your support and understanding.
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Q3: Which HONOR Authorized Service Center participate in this activity?
A: Currently all HONOR Authorized Service Centers are participating for the Battery Replacement for smartphones. Please refer T&C for more details.
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Q4: Can I request a refund at any time after I purchase the HONOR Battery Replacement product at HONOR’s Official Website?
A: Refund are not supported within the validity period. If the purchased product is not claimed within the 45 days validity period, please contact HONOR Support for processing of payment refund. Depending on the payment method, supporting documents may be required by the payment operator in order to initiate the refund process.
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Q5: Do I need to pay for the labour fee to replace the battery?
A: No, you are not required to pay for the labour fee as it is included.
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Q6: Is there a validity for the HONOR Battery Replacement product?
A: Yes, there is a 45 day validity for HONOR Battery Replacement product from the date you purchase, If the purchased product from (HONOR Official Website) is not claimed within the 45 days validity period, please contact HONOR Support for processing of payment refund. Depending on the payment method, supporting documents may be required by the payment operator in order to initiate the refund process.
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Q7: What are the criteria for participation in the "Battery Replacement from RM99" activity?
A: The device is an official HONOR product that has not been dismantled, deformed or sent for any 3rd party repair (other than by HONOR Authorized Service Center)
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Terms and Conditions >
Date: [8th Nov] 2024
• 1. Battery Replacement event for smartphone is valid at all HONOR Authorized Service Centers.
• 2. Under this Battery Replacement promotion, customers are entitled to replace the battery of selected HONOR device models at the selected HONOR Authorized Service Centers during the Campaign Period. Please search for your device on the list of eligible models and price list. The stock of battery is subject to availability and on a first-come-first-served basis.
• 3. The Battery Replacement promotion is only applicable to battery replacement, excluding other repair or maintenance services (which will be separately quoted by ASC).
• 4. The price of RM99/RM129/RM149/RM179 under this promotion is inclusive of both price for the battery and labour charge for battery replacement.
• 5. The replaced battery is entitled to an additional 90 days warranty starting from the collection date. The warranty does not cover damage resulting from mishandling/human induced damage.
• 6. Each purchase of “Battery Replacement” product from the HONOR Official Channel is valid for a period of 45 days from the date of purchase.
• 7. If the purchased product from (HONOR Official Website) is not claimed within the 45 days validity period, please contact HONOR Support for processing of payment refund. Depending on the payment method, supporting documents may be required by the payment operator in order to initiate the refund process.
• 8. By participating in this Campaign, customer hereby agrees and provides consent to HONOR, its affiliates, and the ASC(s) to the use of any personal data as provided by the customer for the purpose of participation in Campaign in line with the applicable personal data protection laws and regulations, to the extent that any personal data provided shall only be processed and be used by HONOR and the ASC(s) for lawful purposes directly related to the running of this Campaign and in line with HONOR's Privacy Policy stated at Statement About HONOR Platform and Privacy
• 9. Customer shall back up his/her data and remove any confidential, proprietary, or personal information from his/her device before sending in his/her device to ASC for the upgrade. HONOR is not responsible for the damage or loss of any programs, data, or removable storage media in the device.
• 10. If customers are discovered to be using or have used improper means to participate in this Campaign, HONOR reserves the right to cancel the eligibility of the customer without notice.
• 11. By participating in this Campaign, customers are deemed to have reviewed, read and accepted these Terms and Conditions.
• 12. Devices purchased from unauthorized channels are not eligible to participate in this Campaign.
• 13. This Campaign and the Terms and Conditions herein shall be governed by the laws of Malaysia.
• 14. For more details, please contact us through Hotline 1800-88-5645 or through the live chat.
SUBSCRIPTION
I agree to receive the latest offers and information on HONOR products through email or IM (e.g. WhatsApp) provided below and advertisement on third-party platforms. I understand that I can unsubscribe anytime according to Chapter 5 of HONOR Platform Privacy Statement.
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