Orders and Products

• When will my order be shipped out?

  If the items are in stock, generally 1–2 working days after the order has been placed. We will inform you if any items are temporarily out of stock or require more time to be delivered.

• What is the shipping fee?

  FOC (Free of charge) will be applicable on purchases no less than RM300. For purchases worth less than RM300, the charges will depend on the delivery location, with the additional amount being displayed by the system during Checkout.

• When the device will be back in stock?

  You can click Notify me to let you know when the item is available.

• I made an order as a guest, can I add this order to my account on HONOR official website?

  Sorry, we currently do not support this.

• Can I get an extra discount to purchase a device from the official website?

  Please refer to the event page.

• Can I schedule the delivery times for my order?

  We suggest you can try to contact delivery company if you want to change the delivery time.

• How can I confirm that my order has been successfully placed?

  You will receive a payment comfirmation email when you place an order successfully.

• Do you have a physical store where I can go and test your devices?

  Yes, we have agents selling HONOR devices in offline stores, if you want to know the exact address, please contact HONOR customer service.

• I entered the wrong address when ordering. Can I change the address for my order?

  Once your order has been made ready to ship or shipped, we may not be able to change the delivery address. If the order has already been accepted by the carrier, you can contact them directly and change your delivery address if possible.
  If you haven't received the shipping notification email, please contact HONOR support team.

• I received additional products / fewer products / wrong deliveries, what should I do?

  Please provide the related proofs and contact HONOR support team for assistance as soon as possible.

• What should I do if I entered the wrong phone number and cannot receive my package?

  If the package hasn't been shipped out: Please cancel the order and replace a new one.
  If the package has been shipped out, you can try to contact with DHL for changing the correct phone number.

• Where can I find my discount codes?

  Go to My Account and click Coupons to view your discount codes.

• Can I add another item to an order placed?

  No. You cannot add extra items to an already placed order. You would have to place a new order.

• Can I redeem multiple coupons for one order?

  No, only one coupon can be redeemed per order.

• How do I make payment if I see an inventory shortage on the shopping cart page?

  You are unable to complete the payment because the product is out of stock, you can click Notify me so that you can receive the information when the products available.

• What kind of personal information do I need to provide when placing an order?

  When placing an order, you are required to enter the full name, valid address, and contact details of the recipient.

• What offers and promotions are currently running?

  Please refer to the event page.