HONOR X9d

1. Service Does Not Cover
The following situations are not covered by the HONOR Accidental Damage Protection Service. In these cases, repairs will be charged according to HONOR’s out-of-warranty standards:
① Any modification, disassembly, or repair without HONOR’s authorisation.
② The nameplate or serial number is missing, damaged, altered, or cannot be verified as belonging to the guaranteed product.
③ Loss of digital accessories or consumables.
④ Losses caused by deliberate actions.
⑤ Appearance wear, scratches, and other cosmetic issues that do not affect normal use.
⑥ Failure or damage caused by force majeure (including but not limited to earthquakes, fires, floods, lightning, tsunamis, storms, riots, strikes, or other natural or unavoidable events).
⑦ Non-hardware issues such as data loss.
⑧ Exceeding the guarantee service period time limit.
⑨ The damaged product is regarded as lost or stolen.
⑩ Loss caused by falling from a height of more than 20 metres or severe crushing damage.
⑪ Missing parts of the product host (main device).
⑫ System and software problems such as self-flashing, viruses, or software corruption causing functional failure.
⑬ The cost of sending the device to any repair organisation other than a HONOR Authorised Service Centre for repair.
⑭ Loss caused by value reduction after repairing.

2. Benefits Transfer
If your device or mainboard is replaced by a HONOR Authorised Service Centre due to a quality-related failure, the remaining Accidental Damage Protection Service will transfer to your replacement device or mainboard.

3. Liability Exemption
HONOR is not responsible for any of the following situations:
① Loss of your records or data.
② All indirect losses caused by product damage (including, but not limited to, personal injury, loss of income or profit, loss of reputation, loss of opportunity, loss of working time, or other indirect or incidental losses).
This clause does not limit any rights you may have under South African consumer protection laws.

4. Service Termination
Under the following circumstances, the Accidental Damage Protection Service will terminate:
① Your Accidental Damage Protection Service expired.
② If HONOR reasonably determines that the product has been deliberately damaged or used for fraudulent purposes, HONOR reserves the right to terminate the service and refuse to provide Accidental Damage Protection without further responsibility. HONOR also reserves the right to pursue legal remedies where applicable.

5. Recycling of the Replaced Malfunction Spare Parts
You acknowledge and agree that any faulty parts replaced during repair under this service belong to HONOR and will be handled through HONOR Authorised Service Centres.

6. Dispute Resolution
If a dispute arises during the implementation of this agreement, the parties will first attempt to resolve it through negotiation. If an agreement cannot be reached, the dispute shall be submitted to the local court for resolution in accordance with South African law.