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HONOR Support HONOR Support
HONOR X9c
12 Months
360° Damage Protection
Make Worry & Fuss Free Repair Possible
Accidental
falling
Accidental
collision
Accidental
extrusion
Liquid
Ingress
Service Promotion Period
This promotion is only valid for customers who purchase HONOR X9c in HONOR official
channels during
2024-11-28 to 2025-02-28 in KSA.
FAQ
1. What does the 12 Months 360° Damage Protection cover?
If any part your HONOR X9c host were accidentally damaged during normal use within 12 Months of the service, you could enjoy a repair for each of that damaged spare part without incurring spare part charges, and all you need to pay is only labor fee 112.13 SAR each time.
2. Can I get the same part to be repaired more than one time under this service?
Sorry, there is one chance only for each part to be repaired under 12 Months 360° Damage Protection service.
3. How to get “12 Months 360° Damage Protection” for my HONOR X9c?
Within promotion period of your purchase, you will get it automatically in your device. You can confirm your protection benefits in Warranty Query on HONOR official website.
4. How to claim the service if my HONOR X9c was accidental damaged?
You can visit any HONOR authorized service center in KSA to have your devices repaired.
5. Is this 12 Months 360° Damage Protection service available in all countries?
This promotion is available in most of MEA countries, which includes Saudi Arabia, Unite Arabic Emirates, South Africa, Qatar, Oman, Kuwait, Morocco, Bahrain.
6. Can I enjoy GCC warranty for this 12 Months 360° Damage Protection service?
Yes, you can. GCC warranty countries include Saudi Arabia, Unite Arabic Emirates, Qatar, Oman, Kuwait, and Bahrain.
T&C
① Service Content
Within 12 Months of the service, if any part your HONOR X9c host were accidentally damaged during normal use within 12 Months of the service, you could enjoy a repair for each of that damaged spare part without incurring spare part charges, and all you need to pay is only labor fee 112.13 SAR each time.
For above mentioned service, the customer shall provide the proof of purchase document (POP) to check the guaranteed service coverability. Failure to provide such POP will result in the device being treated as though it is not covered in terms of 12 Months 360° Damage Protection, the customer will be liable for all costs of repair / replacement.

② Screen Protection Service Does Not Cover
1. Any modification, disassembly, repair without the authorization of HONOR;
2. The nameplate and serial number of the device are missing, damaged or altered, and it is impossible to judge whether it belongs to the guaranteed product;
3. Loss of digital accessories and consumables;
4. Losses caused by deliberate actions;
5. Appearance wear, scratches and other losses that do not affect normal use;
6. Failure or damage caused by force majeure (such as earthquakes, fires, tsunamis, radioactive pollution, lightning strikes, etc.) or war, hostilities, military actions, armed conflicts, strikes, riots, terrorist activities, and natural disasters;
7. Non-hardware loss such as data loss;
8. Exceeding the guarantee service period time limit;
9. The damaged product is regarded as lost or stolen;
10. Loss caused by falling from a height of more than 20 meters and car crushing;
11. Missing parts of the product host;
12. System and software problems such as self-flashing, upgrades, and software poisoning cause functional failure of the device;
13. The cost of sending the device to repair organizations other than the HONOR Authorized Service Center for repair;
14. Loss caused by value reduction after repairing.

③ Transfer or Revocation
   (1) If you replaced your device with a new one due to device quality failure in accordance with HONOR warranty policy, and you have not yet used your 12 Months 360° Damage Protection service, then the service will be transferred to your new device.
   (2) If the mainboard of your device is replaced as per HONOR warranty policy, and you have not yet used your 12 Months 360° Damage Protection service, then this service will be transferred to the new mainboard.

④ Liability Exemption
HONOR is not responsible for any of the following situations:
   (1) Losses of your records or data;
   (2) All the indirect losses caused by product damage (including but not limited to personal injury, loss of income or profit, loss of reputation , loss of spirit, loss of failure time, and any other indirect or incidental losses such as loss of work time) shall not be liable for any other indirect or incidental losses.
You agree that we will only provide you with legal products and services on the basis of "as is" and "as available", and you are responsible for using this product at your own risk. If you are a minor, you should also obtain the consent of your guardian. Unless otherwise expressly provided in this agreement, HONOR does not make any implied statement or guarantee for this service (except as otherwise provided by local law).

⑤ Service Termination
1. In one of the following situations, this 12 Months 360° Damage Protection service will naturally terminate:
   (1) Your 12 Months 360° Damage Protection Service expired;
   (2) Your 12 Months 360° Damage Protection Service has been used;
   (3) If being tested by the engineer of HONOR Authorized Service Center that your device has been privately dismantled or privately repaired;
2. If we find that you have deliberately damaged the product to achieve fraudulent purposes, we have the right to terminate the service and refuse to provide Screen Protection service without any responsibility. At the same time, we reserve the right to pursue legal liabilities.

⑥ Recycling of the Replaced Malfunction Spare Parts
You know and agree that the property rights of faulty parts replaced after repairs using this service belong to HONOR, and we will recycle them through HONOR Authorized Service Centers.

⑦ Dispute Resolution
If there is a dispute during the implementation of the terms of this agreement, the parties to the dispute can resolve it through negotiation. If an agreement cannot be reached after negotiation, all parties to the dispute shall apply to the Local court to resolve it through litigation according to KSA local law.

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