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SIM card slot is damaged
| SIM card slot is damaged |
Problem
SIM card slot is damaged.
Cause
You may find it difficult to eject the card tray due to the plastic sealing ring. If you attempt to tilt the eject pin and take out the card tray forcibly, the card tray will be damaged or broken.
Solution
- Insert the pin provided by HONOR vertically into the pinhole on the card tray. Do not apply the force obliquely or tilt the pin to take out the card tray.
Correct operation: applying the force vertically
Wrong operation: applying the force obliquely
Wrong operation: prying the card tray
- If your phone is new, plug the pin in and out repeatedly to check whether this problem is solved.
- If the problem persists, go to a nearby HONOR Customer Service Centerfor maintenance. Before maintenance, you are advised to back up important data. Please contact the HONOR Customer Service Center for the specific repair method and repair price.
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