• Store
    Choose Your Country or Region
    GLOBAL
    ASIA PACIFIC
    EUROPE
    LATIN AMERICA
    MIDDLE EAST & AFRICA
    logo

    我的荣耀 开启荣耀之旅

    打开
    App 内打开

    When adding a device to HONOR AI Space, it prompts "No device found"

    When adding a device to HONOR AI Space, it prompts "No device found"

    Before adding a device, please upgrade HONOR AI Space to the latest version.

    Possible causes and solutions are as follows:

    1. The device does not support connecting to the HONOR AI Space app

      Only the devices with the QR code for HONOR AI Space printed on the packaging, manual, or purchase page can be added to HONOR AI Space.

      You can also check the supported devices in Home Page > Upper right corner + > Add manually > Category.

    2. Wi-Fi and Bluetooth are not enabled on the phone/tablet

      Please ensure Wi-Fi and Bluetooth is enabled on the phone/tablet.

    3. The device has been linked to another person

      If the device has been bound by someone else, you will not be able to bind it. If you are not sure who has linked the device, please follow the instructions in the product package to reset the device and rebind it under your account.

    4. The device is not in the pairing mode

      Please go to Home Page > + > Add manually and find the corresponding device. Then follow the instructions to reset the device and enable the pairing mode.

      You can also check the instructions inside the product packaging or consult the product supplier.

    5. Poor network environment

      Please ensure that the device is in a location with a good wireless network signal and the phone/tablet is close enough to the device (less than 1m is recommended).

    6. The device is not powered on or low on power

      Please ensure that the device is properly powered up or fully charged.

    7. The device status is abnormal and needs to be reset

      Please wait for a while after resetting the device, and then scan and add again after the device responds.

    微信扫描二维码分享文章

    Thank you for helping us grow better!
    Your response has been submitted successfully!

    More Support

    Hotline Support
    Hotline: 1800-88-5645
    More Support More Support
    Share to
    Copied successfully