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    Unable to log in to a sub-user account after the phone/tablet restarts

    Unable to log in to a sub-user account after the phone/tablet restarts

    Problem:

    After restarting the phone/tablet, the user is unable to unlock the phone/tablet screen using the password or fingerprint for a sub-user.

    Solution:

    By design, the phone/tablet will switch to Owner mode after it has been restarted. Use the password or fingerprint for the owner to access the phone/tablet and then switch to Sub-user mode.

    Note: You can swipe down from the status bar to open the notification panel and then touch to check the sub-users that have been created on your phone/tablet.

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