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    Auto-adjustment of the phone/tablet screen brightness does not work

    Auto-adjustment of the phone/tablet screen brightness does not work

    Perform the following to troubleshoot:

    Make sure that Automatic or Auto-brightness has been enabled

    Open Settings, search for and access Automatic, and verify that the switch has been turned on.

    Disable and then enable Automatic or Auto-brightness

    If you tried to adjust the brightness of your screen manually when Automatic is enabled, the phone/tablet system will record this manual adjustment as your preferred brightness level. When there are subsequent changes in lighting conditions the next time, your phone/tablet will automatically adjust to this level. Disabling and then enabling Automatic will erase the brightness level preference saved on your phone/tablet.

    Check whether the brightness has been adjusted in a third-party app

    If you have adjusted the brightness in a third-party app (such as a video player or web browser), your phone/tablet will stop adjusting the brightness automatically according to ambient light levels, as the third-party app is now in charge of brightness control. Exit the third-party app and auto-brightness will take effect again.

    Check whether you are using a colored protective film

    It is recommended that you use a transparent protective film. A colored protective film will cause the proximity sensor to be blocked, leading to the automatic brightness function not to work properly.

    Make sure that your phone/tablet system is up to date

    Update your phone/tablet to the latest system version and try again.

    If the issue persists

    If the issue persists, back up your data and take your device and proof of purchase to an HONOR Authorized Service Center for assistance.

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