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Unable to use fingerprints to unlock the screen after a fingerprint driver is installed
| Unable to use fingerprints to unlock the screen after a fingerprint driver is installed |
Problem:
After a fingerprint driver from an official source is installed, the user cannot use fingerprints to unlock the screen.
Solution:
Click the Windows icon and then the Settings icon. Go to Accounts > Sign-in options, remove the existing fingerprint, then enroll a new one.
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