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Frequently Asked Questions
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Q1: How do I buy HONOR Battery Replacement Service?
Hello! You can purchase the HONOR Battery Replacement Service on this page by clicking “Buy Now”.
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Q2: How long is the HONOR Battery Replacement Service valid for?
Hello! The HONOR Battery Replacement Service is valid for 15 days and will expire automatically after 15 days from the purchase date.
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Q3: I purchased the HONOR Battery Replacement Service, and my product's battery needs replacement. How do I apply for the service?
Hello! If you’ve purchased the service, you can send your device directly to an HONOR Authorized Service Center or apply for postal repair for battery replacement.
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Q4: After using the HONOR Battery Replacement Service, does my product still enjoy warranty?
Hello! If the battery is replaced, the new battery will inherit the remaining warranty period of the device or receive a 90-day warranty (whichever is longer).
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Q5: I purchased the HONOR Battery Replacement Service. How can I check my service rights?
Hello! You can check your service rights in the following ways:
1). HONOR Official Website:
Log in to the HONOR website → Support → Warranty Query → Enter SN & verification code → Check rights.
2). "My HONOR" App:
Open the app → Service → Warranty Query→ Check rights. -
Q6: Can I purchase the Battery Replacement Service multiple times?
Hello! Repeat purchases are allowed. You can purchase this service only once at a time, and you may purchase it again after using the current one.
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Q7: Is the Battery Replacement Service guaranteed to be available?
Hello! The service is offered on a first-come, first-served basis and is subject to battery parts availability. The promotion will end once stocks are depleted.
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Q8: Can I combine this Battery Replacement promotion with other ongoing promotions?
Hello! this Battery Replacement promotion cannot be combined with any other ongoing event promotions or discounts.
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HONOR Battery Replacement Service Terms
HONOR Battery Replacement Service is a service guarantee product provided by HONOR MOBILE ELECTRONICS TRADING L.L.C. This Agreement is a valid contract between you and us for HONOR Battery Replacement Service. Please read carefully and fully understand this Service Agreement, as it constitutes a binding legal document for both parties. Your purchase shall be deemed as your agreement to these terms and authorization to enjoy the service benefits in accordance with this Agreement.
1. Product Name
HONOR Battery Replacement Service.
2. Product Content
1). When your battery is unhealthy, consumers can purchase the HONOR Battery Replacement Service. You can purchase this service only once at a time, and you may purchase it again after using the current service.
Note: Battery prices are subject to change; the final price is based on the official website.
2). If components other than the battery are damaged, such damage is not covered under this service. Additional repairs may require separate payment before battery replacement can proceed.
3. Service Availability
1). The service benefits have not been used during the validity period (15 days from purchase).
2). The service can only be used in the country where it was purchased.
4. Service Usage
Find an authorized service center or apply for postal repair to have your battery repaired.
5. Assignment or Withdrawal
1). This service is a virtual product tied to your device and cannot be transferred to another user or device.
2). No refunds or returns are allowed unless the service expires unused (15 days). Unused fees will be automatically refunded to the original payment method within 14 working days.
6. Exclusion of Liability
We are not liable for:
1). Data loss during repair.
2). Indirect damages (e.g., income loss, device downtime, or reputational harm).
7. Recycling of Replaced Batteries
Faulty batteries replaced under this service remain HONOR’s property and will be recycled via HONOR authorized service centers.
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