Free Door-to-Door Service is exclusive to HONOR Magic series and HONOR Number series customers.

Complimentary Door-to-Door Service is reserved for in-warranty devices. For out-of-warranty models, the following terms apply:

① Logistics Fee: A standard fee of 3 KWD covers collection and delivery.

② Repair Costs: Costs for spare parts and labor are not included and will be quoted separately by the Service Center.

* Click here to check your device warranty status. 

You can apply via the  Kuwait official  HONOR website, or by contacting our customer support hotline at 22023086 . You can also reach us through Live Chat.

No. There is no limit on the number of times you can use the Door to Door Service.

The Door to Door Service covers all regions within the State of Kuwait, except for duty-free zones.

Pickup is usually arranged within 1 working day.

Including delivery to and from the service center, repairs typically take around 3 working days, depending on the type of defect and spare parts availability.

Device information may be cleaned up during repair, it is suggested to backup your personal data before applying the service.

For checking the repair status, please  contact the HONOR Authorized Service Center you submitted your device to.