Warranty Policy

1. Preface

Thank you for purchasing and using HONOR products. We sincerely hope you are satisfied with your new device. Based on the laws and regulations relating to the protection of consumer rights and interests in Singapore, HONOR has established this Warranty Policy, which allows you to return, replace, or repair products purchased in Singapore under the terms described below.

2. Warranty services

2.1 Warranty object and scope

This Warranty Policy applies to HONOR products and original accessories purchased in Singapore through authorized sales channels.
Supported product categories include:

(a) Phones

(b) Tablets

(d) Wearables

(e) Audios

(f) Accessories

2.2 Replacement Services

2.2.1 Replacement Period

Within 15 days from the date of purchase (including the 15th day), if the product exhibits a performance fault caused by a manufacturing defect (hardware functional fault), customers may choose to replace the device with the same model and specification or request in-warranty repair services..

2.2.2 Replacement Guide

(a) Customers shall visit an HONOR Authorized Service Center to apply for replacement.

(b) Customers shall back up and delete all personal data before returning the device.

• Host and accessories

• Original packaging

• Unaltered invoice

2.3 Maintenance Services

2.3.1 Free Maintenance Period

The warranty periods for the products and their accompanying accessories are as follows:

Product Type	Standard Warranty Period (Host)	Standard Warranty Period (Accessories)
Phones	12 months	6 months (adapter, cable, pen)
Tablets	12 months	6 months (adapter, cable, pen, keyboard)
PCs/Laptops	12 months	6 months (power adapter, cable)
Wearables	12 months	6 months (cable)
Audios	12 months	6 months (if any)

(a) Within the warranty period calculated from the purchase date, where the host device develops a performance fault not caused by human damage, the customer shall be entitled to free maintenance services.

(b) For accessories sold independently, the warranty commencement date shall be the date stated on the purchase receipt or Proof of Purchase (“POP”). Invoice, invoice copy, or product warranty card may serve as POP. If POP cannot be provided, the warranty shall commence 90 days after the manufacturing date, as determined by the device serial number.

(c) For accessories supplied together with a device, the warranty shall follow the valid warranty status of the host device. If both invoice and warranty card are unavailable, the host device serial number (SN) shall be used to determine warranty eligibility.

(d) The warranty commencement date shall be the purchase date indicated on the POP.

2.3.2 Supported Warranty Proofs

(a) Customers may obtain warranty and maintenance services at HONOR Authorized Service Centers by presenting any of the following valid warranty proofs:

Warranty Proof	Details
Original or copy of product purchase receipt	The receipt must clearly indicate the product model and serial number (IMEI / SN).
Device serial number (IMEI / SN)	If the purchase receipt is unavailable, the warranty status shall be determined by HONOR Authorized Service Centers based on the device serial number (IMEI / SN) through HONOR's system.

(b) Invoice, invoice copy, or product warranty card may serve as POP. If unavailable, the warranty shall commence 90 days after the manufacturing date, based on the device serial number.

2.3.3 Service Guidelines

(a) Customers shall visit the nearest HONOR Authorized Service Center for repair or maintenance services.

(b) Customers are advised to present valid Proof of Purchase (POP) when submitting their device for service at a HONOR Authorized Service Center.

(c) Customers shall back up all personal data prior to sending the device for repair or maintenance. During the repair process, personal data may be lost. While HONOR will take reasonable measures to protect customer privacy, HONOR shall not be responsible for any loss or damage of personal data arising from the repair process.

(d) Upon receipt, the device shall undergo professional inspection by the HONOR Authorized Service Center. Once the fault is confirmed, the appropriate repair solution shall be determined.

• Where replacement is required, replaced defective parts shall become the property of HONOR.

• Where no fault is identified, the device shall be returned in its original condition.

(e) Customers shall collect the repaired device within 30 days from the date of collection notification. HONOR and its Authorized Service Centers shall not be responsible for any loss or damage if the device is not collected within this period. If the device remains uncollected for 90 days, HONOR and its Authorized Service Centers reserve the right to dispose of the device in accordance with applicable laws.

2.3.4. Out-of-Warranty Repair Services

When a device is no longer covered by the warranty or does not meet warranty conditions, and the customer wishes to proceed with repair services at an HONOR Authorized Service Center, the following terms and fees shall apply:

(a) Inspection Fee

• For devices that fall outside the warranty period or warranty scope, an inspection fee of S$20 shall be charged when the device is submitted for diagnosis at an HONOR Authorized Service Center.

• If, after the inspection, the customer decides not to proceed with the repair, or if the device is determined to be non-repairable, the S$20 inspection fee shall not be refunded.

(b) Labor Fee

• If, after the inspection, the customer decides to proceed with the repair service, the S$20 inspection fee shall be waived. However, labor fees (S$60 for non-foldable devices and S$85 for foldable phones and PCs/Laptops, including applicable taxes) for the repair service will apply.

• The labor fee only covers the cost of the repair service. Any parts that need to be replaced will incur additional charges based on the specific spare parts required for the repair.

• The costs for any spare parts needed for the repair will be charged separately, based on the parts replaced. These costs will be clearly communicated before any replacement is made.

2.3.5 Maintenance Quality Commitment

Accessories and/or spare parts replaced during out-of-warranty repairs shall be covered by a limited warranty period of 90 days, commencing from the date the customer collects the device from the HONOR Authorized Service Center. Replaced parts shall not be returned to the customer.

2.4 Non-Warranty Scope

The following circumstances are excluded from warranty coverage:

(a) Warranty period has expired.

(b) Accessories such as protective films, protective covers, or protective cases specified during purchase.

(d) Unauthorized modification, disassembly, or repair.

(e) Non-original manufacturer accessories.

(f) Accessories without valid POP or invoice (unless warranty eligibility can be proven).

(g) Damage caused by accidents or misuse, including but not limited to liquid damage, drops or impact, unsuitable voltage input, excessive pressure, mainboard deformation, or or similar occurrences. This also includes damaged, cracked, broken, or deformed power adapters, as well as damaged, broken, or exposed power cables.

(h) Faults caused by improper installation, use, or maintenance.

(i) Counterfeit or non-genuine products not manufactured by HONOR, including cases where the product model or number on the warranty certificate does not match the physical product, the warranty certificate has been altered, or the product nameplate, SN barcode, or warranty label has been removed, damaged, or cannot be identified.

(j) Damage caused by force majeure events (fire, earthquake, flood) or circumstances beyond HONOR's control.

(k) HONOR products provided as complimentary gifts.

(l) Other non-warranty situations reasonably determined by HONOR in accordance with applicable laws and industry standards.

3. Other Terms and Conditions

(a) Minor wear and tear, color fading, or surface peel-off may occur on used products due to normal oxidation or chemical reactions over time. During service center diagnosis or disassembly, scratches or peel-off on the back cover may occur. Where the affected area exceeds 1 cm, a back cover replacement shall be provided if the product remains under warranty.

(b) HONOR shall not be responsible for any commitments, representations, or promises made by sellers or third parties that are not expressly guaranteed by HONOR.

(c) By providing personal data, customers consent to HONOR collecting, processing, and using such personal data in accordance with applicable personal data protection laws and regulations, strictly for lawful purposes directly related to the provision of HONOR services. This includes, but is not limited to, service delivery, promotional events, advertising, marketing, and administrative purposes.

(d) By providing personal data, customers confirm that they have read, understood, and agreed to be bound at HONOR's Privacy Policy . Customers further agree that HONOR and/or its agents and/or third-party service providers may contact them via telephone, email, or other communication methods in connection with the provision of HONOR services.

(e) By using HONOR services, customers agree to be bound by this Warranty Policy, and acknowledge that HONOR's decisions shall be final and binding. No correspondence or appeals shall be entertained. HONOR reserves the right to add, amend, or vary this Warranty Policy at any time without prior notice.

(f) To the fullest extent permitted by applicable laws, customers agree to discharge and release HONOR and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies from any and all liabilities, claims, or causes of action (whether arising from breach of contract, tort, negligence, or otherwise) arising out of or in connection with the services provided under this Warranty Policy.

(g) This Warranty Policy shall be governed by the laws of Singapore.

4. Contact HONOR – Singapore

Service Hotline: 800-492-2468

Email: sg.support@pmail.honor.com

HONOR Official Support Website: https://www.honor.com/sg/support/

HONOR Authorized Service Center Locator: https://www.honor.com/sg/support/service-center/