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The phone does not enter Game mode and turn on Game Manager automatically after launching a game

The phone does not enter Game mode and turn on Game Manager automatically after launching a game

Problem

After the phone launches a game, the small window of Game Manager does not appear and the Game mode is not enabled automatically.

Solution

Troubleshoot this issue in the following ways:

1. Go to Settings > Apps > Game Manager to see if the switch is toggled on.

2. Go to Settings > Apps > Game Manager > Add games to see if the game is added. If not, please add it manually.

If the issue persists, please collect the following information and escalate it to L3 TSE:

  1. Game name
  2. Device model
  3. System version
  4. Game Manager version (Go to Settings > Apps > Game Manager > About to check)
  5. Issue log

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