AISIDI INTERNATIONAL PTY LTD (hereinafter referred to as “AISIDI” or “Supplier”) and its affiliates (hereinafter referred to as “we”) thank our customers for their trust and choice of HONOR brand products, and we commit to providing warranty and other after-sales services (if any) in accordance with our standards.

When you purchase HONOR products from the Supplier, you can be assured that the Supplier will provide warranty services for the products you purchased and will comply with the conditions described in our HONOR Product Warranty Policy. The rights stipulated in the following warranty terms are additional rights and do not affect any other rights and remedies you may have under Australian law (for products purchased within Australia).

1.1 This warranty policy is provided by AISIDI INTERNATIONAL PTY, located at 465 Victoria Ave, Chatswood NSW 2067 Australia:
- Locations providing warranty services for HONOR products:
Customers may directly contact and deliver products to the following address:

Tecworks International Pty Ltd
- 13 Distribution Place, Seven Hills NSW 2147
- Hotline: 1300 074 512
- Email: admin@tecworks.com.au

1.2 This warranty policy applies only to HONOR brand products sold through official channels in Australia. This warranty policy does not apply to HONOR brand products sold in other countries/regions in the Australian market.

1.3 From the date of sale/delivery of the product to the customer, if the device has a manufacturer defect (excluding errors due to changing the phone’s operating system (root) when connected to a computer, accessory failures, or other faults caused by improper use according to instructions, SD cards, SIM cards, third-party applications, Wi-Fi networks, etc.), the customer has the right to request a free replacement of a new product (excluding accessories and packaging) upon providing proof such as purchase receipts, warranty cards, etc. The warranty period for the new product starts from the date of replacement.

1.4 If, during the warranty period, the product malfunctions and/or is damaged due to component quality and/or technical errors, we will provide free warranty services to customers.

2.1 The warranty period for the product begins from the date of purchase, and the customer is obliged to accept the product in original packaging and with intact labels.
2.2 The warranty period commences from the date we receive the product. The specific times for receiving and processing are as follows:
2.3 Time required for product reception and inspection: a maximum of 48 working hours (excluding Saturdays, Sundays, and public holidays).
2.4 Warranty processing time: 15-30 working days (excluding Saturdays, Sundays, and public holidays).

Type	Category	Subcategory	Warranty Period
Smartphone	Device	/	24 months
Tablet	Device	/	24 months
Smart Watch	Device	/	24 months
Band	Device	/	24 months*
Wearables	Device	/	12 months*

Notes:
- For other items (extended warranty), promotional activities will be implemented by each seller separately.
- For products given as gifts, the exchange policy applies if a manufacturer defect is discovered within 30 days of receiving the gift.

4.1 All replacement parts and accessories are original.
4.2 For devices repaired with non-warranty hardware outside of Australian official channels (for example, devices damaged due to accidental or external factors, out-of-warranty devices, and those showing signs of third-party hardware or software interference), labor and parts fees will be charged. For any questions, please contact the customer care hotline.
4.3 The warranty period for replacement parts and components may equal the remaining warranty period of the original product or the warranty period of the listed replacement parts, whichever is longer.
4.4 Some accessories (user manuals, warranty cards, phone cases, etc.) are not covered by the warranty.
4.5 In all cases of device replacement or warranty part replacement, customers must immediately return the defective product or parts (if not the entire product) to the AISIDI-designated customer service center or warranty service location after replacement or repair.
4.6 We are responsible for interpreting all terms and content of the HONOR brand product warranty policy. The final interpretation rights (if necessary) will be provided by AISIDI.
4.7 The ownership of all replaced or returned product parts and components, including but not limited to other small devices and components within the product, such as speakers, microphones, antenna wires, etc., will belong to AISIDI.

This warranty does not cover damages caused by human factors or any of the following conditions:
5.1 Products that are beyond the warranty period.
5.2 Damage caused by consumer misuse or incorrect use according to instructions, including but not limited to usage at excessively high temperatures, use of non-HONOR accessories, use of third-party software that deeply interferes with the device’s operating system, etc.
5.3 The device has been submerged in water, the screen is broken or cracked, repaired, replaced, adjusted, or modified regarding software or hardware by us, or the device is in a locked state or SIM-locked.
5.4 Devices affected by humidity or high humidity environmental conditions or rapid changes in such conditions, corrosion, oxidation, exposure to food or liquid, or affected by chemicals. Visible mold, rust, or corrosion or oxidation caused by chemicals, liquids, etc.
5.5 Loss caused by uncontrollable events such as floods, explosions, earthquakes, lightning strikes, accidents, insect/animal intrusion, etc.
5.6 Lack of valid original purchase invoices or other valid documents related to the product, such as IMEI numbers, altered barcodes, repairs, or losses, or mismatches with the product.
5.7 Damage caused by human acts, deformation, cracks, breaks, wear and tear, scratches, including damage to the device body, keyboard, screen, and accessories.
5.8 Natural wear and tear over time.
5.9 If the customer cannot provide a receipt, the warranty start date will be 90 days from the production date (indicated by the device's serial number).
5.10 The warranty period does not apply to errors that may be caused by viruses or unauthorized access or third-party access to your services, accounts, computer systems, or networks. Unauthorized access may occur through hacking, password cracking, or other means.

6.1 In the event of a dispute regarding product ownership, or concerning unlocking, information security, and device data, the customer is responsible for proving that the product is their property. The customer service center may require the customer to provide proof of purchase and personal documents to ensure their warranty rights.
6.2 We advise customers not to obtain ROOT access or flash ROM from unknown sources, nor test unofficial ROM versions or ROM not officially released by HONOR or AISIDI. All users who obtain ROOT access or flash ROM from non-HONOR or AISIDI official channels will face device malfunctions, and their device hardware warranty will be voided. To ensure the best warranty rights, users should use ROM versions officially released by HONOR or AISIDI.
6.3 Before delivering the device for repair or sending it to other departments (such as courier companies, phone shops, etc.), please back up important contacts and data (if needed) and then delete that data. We are not responsible for backing up or recovering data, nor for any consequences of the loss or disclosure of that data.
6.4 When receiving the device, the customer must bring the repair warranty card; if the warranty card is lost, the customer must bring other documents to prove that the device was delivered to the warranty service location or the site we specified earlier.
6.5 We are not responsible for coverage, services, mobile network types, or errors caused by the mobile network provider's network system.
6.6 This product is a complex electronic device; we recommend that you carefully read the user manual and instructions that accompany the product. Please note that this product may contain high-precision screens, camera lenses, and other components that may become scratched or damaged if not handled carefully.
6.7 All product warranty information, features, and specifications may change without prior notice.
6.8 Non-phone products that do not have IMEI or SN management must provide proof of purchase to determine the warranty period.
6.9 We do not guarantee that any HONOR product software will function with any other third-party hardware or software applications provided by third parties.
6.10 If the product/device is used in a humid environment, is water damaged, or is self-repaired, and still has other issues after we have handled the device, those issues will be considered problems with the product itself and cannot be repaired. In such cases, we may require you to sign a separate repair agreement before proceeding with repairs.

7.1 This warranty policy is governed by the laws of Australia and is to be interpreted according to them. Any disputes or complaints arising from or related to this warranty policy will be resolved by the competent courts in Australia according to Australian law.
7.2 AISIDI reserves the right to change the warranty policy at any time without prior notice.